Mini of Monrovia in Monrovia including address, phone, dealer reviews, directions, a map, inventory and more

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1425 Mountain Ave
Monrovia, CA 91016

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Reviews of Mini of Monrovia

Overall Rating:

2.5 (out of 5)

31% recommend this dealer

59 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

DONT WORK WITH *TRACY MOLNAR*I choose a car online and I...

Reviewed by Shahrooz shiranlooDecember 05, 2021

DONT WORK WITH *TRACY MOLNAR* I choose a car online and I contact to dealership Yesterday,after that I filled out credit application and the immediately approve it,salesperson told me I contact you tomorrow for finalize buying process,she called me and send my payments details and get my card information for down payment and told me congratulations… She said see you tomorrow for picking up your car,guess what!!! After 5 minutes she call me and said sorry we sold this car 3hours ago!! Whaaaaaaaat!!you ran my credit,you get my debit card information!!! I told her if you don’t give my car I sue dealership and she said you are ridiculous and hang up phone on me!!! What a rude and unprofessional salesperson!

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

BMW of Monrovia sells POC cars that have been in an...

Reviewed by RicarocOctober 28, 2021

BMW of Monrovia sells POC cars that have been in an accident and do not tell the customer about it. I bought a 2014 535i in 2017 and after washing it at home I noticed the back passenger door had a terrible bondo job , I let the manager know and he said he could not do anything about it. Do not buy used cars from this dealership , there is always something wrong with that vehicle that's why their prices are lower than most dealers (BEWARE)

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

3.4 (out of 5)

Unfortunately I had a bad experience of customer service...

Reviewed by Jvcastro777February 03, 2021

Unfortunately I had a bad experience of customer service from Jason on service department. I had an appointment with my mini for oil change so I dropped off my vehicle on Monday (02-01-2021) I went inside to get assistance on some point. I approached the front desk of the service department. It was a gentlemen behind the desk his name is JASON. He didn’t make me feel as customer on his facility because I told him that I got a different quote for my oil change therefore he made bad gesture with his face that I felt uncomfortable. Then I find out that my vehicle is missing a hook tow cover on the back of my bumper. I tried to get assistance from the agent JASON but he wasn’t willing to help on my concern. Also, he refused to give his manager name I don’t know WHY. Hopefully, my experience at this dealership help to improve their customers service.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service 2

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

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