Audi Middleburg Heights in Cleveland including address, phone, dealer reviews, directions, a map, inventory and more

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7629 Pearl Rd
Cleveland, OH 44130

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Sales: 440-297-2533

Used Cars: 440-297-2543

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 3:00pm

Reviews of Audi Middleburg Heights

Overall Rating:

3.8 (out of 5)

69% recommend this dealer

35 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible service dept! There is interference in the audio...

Reviewed by EDecember 07, 2021

Terrible service dept! There is interference in the audio system causing a high pitched whine (alternator whine). They wouldn't even try to fix it. Just said it must be a characteristic of my car ('19 TTS). Nonsense! Something is wrong and they don't want to take the time to fix it. The service was done and they didn't tell me until 2 days later. I also told them not to wash it several times verbally and in writing. I don't need them scratching and swirling my paint. They washed it anyway. Avoid this place. Will not go back and likely will not buy another Audi from them or anywhere else.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Unethical finance department

Reviewed by R - Solon from Solon, OHApril 06, 2021

We leased a A5 last month. Carol, the finance person, was deceitful while trying to sell all the added insurances, etc. She parroted the typical rental car agent sales pitch when I told her I’m not interested: ‘Well you need to hear it so you know what you are declining'. One example : She pushed the Audi windshield insurance by stating that most personal windshield insurance coverage will not replace the windshield with correct glass and therefore the functions that connect to the windshield will not work. I called my insurance company and 2 auto body shops. They stated that if you have windshield coverage on your auto policy the insurer is obligated to replace with glass that restores all functionality. BTW: Google “should I buy the insurance and extras the finance person tries to sell” and it will invariably state NO. Josh, the fellow that delivered our car, is an excellent representative for Audi and makes a great impression. However, even more disturbing than the unethical finance person, is the way the poor Google reviews are answered by management. The dealer almost never apologizes or takes responsibility. The dealership states they log and document everything, therefore we have proof that you the customer are wrong and we the dealer are right.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

We leased a A5 last month. Carol, the finance person, was...

Reviewed by RApril 06, 2021

We leased a A5 last month. Carol, the finance person, was deceitful while trying to sell all the added insurances, etc. She parroted the typical rental car agent sales pitch when I told her I’m not interested: ‘Well you need to hear it so you know what you are declining'. One example : She pushed the Audi windshield insurance by stating that most personal windshield insurance coverage will not replace the windshield with correct glass and therefore the functions that connect to the windshield will not work. I called my insurance company and 2 auto body shops. They stated that if you have windshield coverage on your auto policy the insurer is obligated to replace with glass that restores all functionality. BTW: Google “should I buy the insurance and extras the finance person tries to sell” and it will invariably state NO. Josh, the fellow that delivered our car, is an excellent representative for Audi and makes a great impression. However, even more disturbing than the unethical finance person, is the way the poor Google reviews are answered by management. The dealer almost never apologizes or takes responsibility. The dealership states they log and document everything, therefore we have proof that you the customer are wrong and we the dealer are right.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Audi Middleburg Heights

Audi Middleburg Heights formally known as Sunnyside Audi has the luxury vehicle you have been searching for at a price you can afford. We are conveniently located minutes from Cleveland Hopkins Airport off Pearl Road at 71. With a friendly and helpful sales staff highly skilled technicians and multiple automotive certifications our car dealership is your greater Cleveland Audi dealer.
Let an expert from our sales team go over all the features of your favorite New Audi or any of our Pre-owned Vehicles. Our local customers choose Audi Middleburg Heights.

Ready to buy? Get a price quote before visiting the dealership.

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