Audi Middleburg Heights

I bought a used 2020 A8L, took it straight to this dealership for an honest assessment and recommendation for any needed servicing. This put the dealership at an advantage. Because they could make any recommendation just to make money from me. However, they did an honest and complete assessment. Told me all was well with the car and they did the oil change. I’m good for the next 1year. Good job. Neat Dealers. Awesome customer service. 🙏🏾

Terrible service dept! There is interference in the audio system causing a high pitched whine (alternator whine). They wouldn't even try to fix it. Just said it must be a characteristic of my car ('19 TTS). Nonsense! Something is wrong and they don't want to take the time to fix it. The service was done and they didn't tell me until 2 days later. I also told them not to wash it several times verbally and in writing. I don't need them scratching and swirling my paint. They washed it anyway. Avoid this place. Will not go back and likely will not buy another Audi from them or anywhere else.

We leased a A5 last month. Carol, the finance person, was deceitful while trying to sell all the added insurances, etc. She parroted the typical rental car agent sales pitch when I told her I’m not interested: ‘Well you need to hear it so you know what you are declining'. One example : She pushed the Audi windshield insurance by stating that most personal windshield insurance coverage will not replace the windshield with correct glass and therefore the functions that connect to the windshield will not work. I called my insurance company and 2 auto body shops. They stated that if you have windshield coverage on your auto policy the insurer is obligated to replace with glass that restores all functionality. BTW: Google “should I buy the insurance and extras the finance person tries to sell” and it will invariably state NO. Josh, the fellow that delivered our car, is an excellent representative for Audi and makes a great impression. However, even more disturbing than the unethical finance person, is the way the poor Google reviews are answered by management. The dealer almost never apologizes or takes responsibility. The dealership states they log and document everything, therefore we have proof that you the customer are wrong and we the dealer are right.