Mohegan Lake Audi in Mohegan Lake including address, phone, dealer reviews, directions, a map, inventory and more

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1791 E Main St
Mohegan Lake, NY 10547

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Sales Department

Sun Closed
Mon 9:00am – 8:30pm
Tue 9:00am – 8:30pm
Wed 9:00am – 8:30pm
Thu 9:00am – 8:30pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of Mohegan Lake Audi

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.2 (out of 5)

16 out of 29 people said they would recommend this dealer

1 (out of 5)

Worst Customer Service I've ever experienced

Reviewed by Beth Moody in Highland Falls, New YorkMay 21, 2021

Went in to have a key fob on my older Jetta programmed. The unlock button pops the truck on the fob and on the interior of my door. There is no way to unlock my car except manually and my trunk keeps popping open. ok, mistakes happen. But when I called to get it in ASAP to be corrected, I was passed around to 7 people. They told me what I was describing couldn't be true. I got heated. I was hung up on. They couldn't find time to fix what they broke. Three times I was asked by three different men if I knew the difference between the unlock button and the trunk button. I was embarrassed. I spoke to the manager, Scott, who clearly doubted me or thought that I was just being a pain.. not worth his oh so valuable time. Their service today was so bad, it made me feel so bad, that I will let them have what I paid them to break my car and I am going elsewhere and repaying to have my fobs correctly programmed and then pay even more to have my door buttons fixed. Their service was so bad that I am not going to fight for correct service, I will go elsewhere and pay more, unjustly, so I don't have to feel the way they made me feel (old and not worth their time) today. That bad service. That's real bad service.

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities 3

Maximum rating = 5

1 (out of 5)

Terrible Sales Experience

Reviewed by jjdaudi in Westchester, NYMarch 22, 2021

I am extremely disappointed with my first, and only, sales experience at Mohegan Lake Audi and would NEVER recommend.  In short, I called Mohegan Audi to inquire about a pre-owned Audi which was advertised on their website.  I was directed to Anthony, the Sales Manager, who provided me with vehicle details and was than put in contact with Anthony Tezzi, Salesperson.  After some discussion with Anthony Tezzi, I made an appointment to see and test drive the car.  Since this vehicle was the make, model and year that I had been searching for and after hearing the vehicle details, I was prepared, with cash, to purchase the car upon visit and review.  However, a few hours before our agreed upon meeting, Anthony Tezzi called to tell me that he had accepted a deposit from an out-of-town customer regardless of his commitment to me, and that the car was no longer available!! To add insult to injury in this case, I was told that the other customer was put ahead of me because they gave a deposit to "hold“ the car despite the fact that this option was never offered to me!  I would have expected a courtesy phone call giving me the priority option of a "hold" deposit first. My overall customer experience with this dealership was unsatisfactory, to say the least! Bottom line, for anyone considering purchasing from an Audi dealer in the Tristate area, you may want to put Mohegan Lake Audi at the bottom of your list. Pass this along!

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Great experience

Reviewed by Steve S in Westport, CTOctober 12, 2014

I went to Mohegan Lake to buy a used Tiguan. This was probably the best experience I have ever had buying a car. Very informative, zero pressure. Totally different from another VM dealer I had visited the day before that was exactly the opposite.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Mohegan Lake Audi

We at Mohegan Lake Motors have been serving Westchester, Putnam, Dutchess, Rockland, Orange, and surrounding counties for over 35 years. Mohegan Lake Audi provides quality new, used, pre-owned, and certified Audi cars and SUV's. We are Westchester's premier Dealer for sales, Certified Pre-Owned Sales, service, parts, and accessories, why look at any other dealership. When you physically visit our NY dealership, the unique beauty of our facility will impress you. That's why our slogan is "It's more than just about the car."

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