Audi
New Car Dealership in Great Neck, NY
Overall Rating
4.1/5
Read dealer reviews
America's Largest and Friendliest Audi Dealer!
Established in 1929 and a family business ever since. Our passion is Audi and the customer service befitting of the brand!
If you're looking for service for your new Audi, Biener Audi's trained mechanics can help keep your new car running like new. So give them a call!
Biener Audi Reviews
Overall Rating
4.1/5
38 out of 46 people recommended this dealer
Overall Facilities:
2.7/5
Never lease or buy from Biener!!!
Reviewed by Michael Abu
in Great Neck
May 27, 2020
Don't buy or lease from here!!! We leased our Q7 from this dealership. When we leased the car, the sales person actually lied to us about the residual value of the car just in order for us to lease it rather than to buy it. Apparently these sales people got higher commission form leasing cars. But we paid more than $5000 being deceived by the dealership about the residual value of the car. We were also sold the insurance to cover any damage that may happen during the lease period, which was useless in our case because we have always planned to buy it, either right away or after the lease ended. By the time the lease ended and we were buying the car, we were told this insurance was completely irrelevant and useless but we paid $800 for it thanks to the great sales people in Berner. What's worse is that they take no responsibility for their own repair work too. Our car was broken into and we sent our car back to the dealership to repair. The side window behind the driver seat was repaired, but incorrectly. The trim retention clip was missing and over time, the trim was coming off and the window became shaky. We found out this from another dealership and contacted Biener service department. As you can imagine, we got no response at all and they were being totally irresponsible. If you want to buy a car from a honest dealership who doesn't trick you and repair your car in the way it should be, don't buy or lease from Biener Audi!!!
Couldn't be happier
Reviewed by Preet
in Great Neck, NY
October 09, 2018
My husband and I have bought cars in the past, and were always left with a bad taste in our mouth. Biener Audi in Great Neck was the exact opposite experience. They did not try to push us into buying, they were considerate and extremely thorough through the entire process.
We went to the dealership to test drive the Audi Q7 and did not intend on buying the same day. We wanted to get as much information as we could before discussing it and making a decision. Our salesperson, Danny, could not be more friendly or accommodating. He answered all of our questions and guided us professionally. When we advised that we would not be buying that day, he was understanding and did not make us feel pressured or act like the typical salesperson.
The next day, we went back to the dealership and bought our new truck in a timely manner. Our 2 year old was with us through the entire process and everything still went very smoothly. Furthermore, the facility is extremely well kept. There is ample space for customers to sit and wait. We eventually went and sat in the service area where they offered complimentary drinks and snacks, and a wonderful woman came by to give my son a coloring but and crayons!
Our family could not be happier with our first experience buying a luxury car. We know we made the right choice with Biener Audi.
Commitment to excellence
Reviewed by Doug B
in Great Neck
January 06, 2018
We had an amazing experience buying our carbat Bieber Audi. Our salesman Mike F. listened to what we needed. Mike is the most professional and dedicated salesman that we ever encountered. The dealership is extremely accommodating to please their customers. Bieber Audi sales process is seamless. Their repair department is the best I have seen. I highly recommend buying a car at Biener Audi.
