Audi
New Car Dealership in Great Neck, NY
Overall Rating
4.1/5
Read dealer reviews
America's Largest and Friendliest Audi Dealer!
Established in 1929 and a family business ever since. Our passion is Audi and the customer service befitting of the brand!
Biener Audi's service reps and mechanics are Audi trained and utilize the latest cutting edge technology to keep your car running smoothly.
Biener Audi Reviews
Overall Rating
4.1/5
38 out of 45 people recommended this dealer
Overall Facilities:
4.6/5
Couldn't be happier
Reviewed by Preet
in Great Neck, NY
October 09, 2018
My husband and I have bought cars in the past, and were always left with a bad taste in our mouth. Biener Audi in Great Neck was the exact opposite experience. They did not try to push us into buying, they were considerate and extremely thorough through the entire process.
We went to the dealership to test drive the Audi Q7 and did not intend on buying the same day. We wanted to get as much information as we could before discussing it and making a decision. Our salesperson, Danny, could not be more friendly or accommodating. He answered all of our questions and guided us professionally. When we advised that we would not be buying that day, he was understanding and did not make us feel pressured or act like the typical salesperson.
The next day, we went back to the dealership and bought our new truck in a timely manner. Our 2 year old was with us through the entire process and everything still went very smoothly. Furthermore, the facility is extremely well kept. There is ample space for customers to sit and wait. We eventually went and sat in the service area where they offered complimentary drinks and snacks, and a wonderful woman came by to give my son a coloring but and crayons!
Our family could not be happier with our first experience buying a luxury car. We know we made the right choice with Biener Audi.
Extremely Disappointing
Reviewed by Octavio M.
in Astoria, New York
October 01, 2018
With all of the nice online reviews, we assumed our experience with Beiner Audi would be on par. Boy were we sadly mistaken!
From start to finish, they have proven that they only care about closing deals and hitting survey numbers. They sell you a premium product/experience but make no effort after the ink has dried.
During our sales experience, we were basically neglected. The first sales associated made us wait while he helped another customer. We were then assigned to someone else and spent 3 1/2 hours at the dealer until we finally signed our lease. The only time we felt rushed is when we were reviewing the contract.
We then got into an accident, and needed a part from Audi. Due to a mistake made by the Audi parts center, we had to wait 3 WEEKS, without a replacement car, before we could get back on the road. My experience with Audi customer service at dealership and corporate levels was horrible! They deflected blame to their internal vendors / other parts of the organization, and offered absolutely no reparations for the mistake and inconvenience they caused.
We then get back on the road (with basically no miles driven yet) and the rear passenger side tired EXPLODES while on the highway with my family in the car. This is most likely a factory tire defect. When I explain ed the situation and set my appointment with customer service, the first thing they tell me is if you don't want to wait, don't come during their lunch break!!!
It's clear that this is a severely dysfunctional organization, starting with their leadership team. We regret spending our hard earned time and money on them.
IF YOU VALUE CUSTOMER SERVICE, STAY CLEAR OF BEINER AUDI.
Commitment to excellence
Reviewed by Doug B
in Great Neck
January 06, 2018
We had an amazing experience buying our carbat Bieber Audi. Our salesman Mike F. listened to what we needed. Mike is the most professional and dedicated salesman that we ever encountered. The dealership is extremely accommodating to please their customers. Bieber Audi sales process is seamless. Their repair department is the best I have seen. I highly recommend buying a car at Biener Audi.
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