Jack Daniels Audi of Upper Saddle River in Saddle River including address, phone, dealer reviews, directions, a map, inventory and more

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243 State Rt 17
Saddle River, NJ 07458

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Sales: 201-355-2419

Used Cars: 888-205-6310

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Jack Daniels Audi of Upper Saddle River

Overall Rating:

4.4 (out of 5)

93% recommend this dealer

972 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

TERRIBLE!!!!!!!!!!!!! 0 STARS!!!!!!!!!!!!

Reviewed by Nicole Weick from Upper Saddle River, NJMarch 30, 2023

NEGATIVE STARS!!!!!!!!! Absolutely worst experience!!!!! Terrible service!!!!!! Completely unorganized and extremely unhelpful!!!!!! I bought my car from here back in 2020 as basically new (18,000 miles on it). I brought my car in for a "quick system update" and was told it would be ready that day. When I went to pick up my car, it took them over 30 minutes to look for my keys. The mechanic returned without them and stated that my car was not ready for pickup yet even though I received 2 voicemails stating otherwise. It has been a MONTH and they have not provided me any updates regarding their reasoning for the delay or status of my vehicle. My "service coordinator" fails to return my phone calls or is "absent". They have failed to accommodate me in any way, and have left me without a car for the duration.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

We purchased an Audi Q7 and had a great experience with

Reviewed by parsons.john.eOctober 25, 2022

We purchased an Audi Q7 and had a great experience with Danielle! Very knowledgeable and took her time to explain the car to us in great detail so we were comfortable making an informed decision. I would hight recommend working with Danielle should you need a new Audi!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I had an appointment to purchase a car coming off lease

Reviewed by ANGELOF654321June 14, 2022

I had an appointment to purchase a car coming off lease this Saturday. Fees were agreed upon and discussed prior to my arrival. To my surprise, a new fee (security inspection) suddenly reared its ugly head when I arrived and the salesperson spoke to her manager. This fee was higher than all other fees discussed previously. I decided to purchase the car directly from the leasing company because the fees imposed by this dealership are absurd.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

About Jack Daniels Audi of Upper Saddle River

***We are looking to buy good clean pre-owned vehicles. Call us today to schedule and appraisal. We want to buy your car!

Jack Daniels is proud to offer a wide selection of quality competitively priced new and pre-owned luxury vehicles.
Our inventory is updated daily and we welcome all inquiries.
Let us know how we can best serve your automotive needs our qualified staff is ready and willing to serve you.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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