Jack Daniels Audi of Upper Saddle River

If I could give zero stars, I would. The service center at Audi of Upper Saddle River is hands down the worst I’ve ever dealt with. From the moment you walk in, they treat you like you’re an inconvenience rather than a paying customer. There’s no respect, no transparency—just one excuse after another. They constantly lie about repair times, telling you something will take a few hours, only for it to drag on for days with no updates. When you finally get someone on the phone, you get nothing but the runaround—excuses, delays, and more unnecessary services that somehow take priority over the actual repairs your car needs. It’s as if they care more about padding the bill than actually fixing your vehicle. If you value your time, money, and sanity, take your car somewhere else. This place is a joke, and they have zero regard for their customers. Audi should be embarrassed to have their name attached to this service center.

This dealership needs to bring back Jay and Samantha, they keep the Service department efficient and keeping customers happy. 9/6 - Loaner car returned - which means less threats from the General manager for $75.00 and a visit by the police department, over an Audi, Service and Sales issue that JD refused to resolve quickly. No customer should be talken to in a belittling snarkey way over the phone as I was from Tal. I have been without my vehicle for 3 weeks with no resolution in sight. .Then he wonders why the next day I didn't take his call. That's why, I am in finance and always treat my customers with respect. Customers are #1 priority and always correct. 9/6- Service Dept. Confirmed my vehicle will be prepared for tow pick up on 9/7. 9/7- Arrived to close bill and have vehicle towed. My vehicle was left in the corner lot after they confirmed it would be prepared for tow. Before the tow arrived I went to the Service Dept for assistance and informed by the Service Advisor that my Tow driver would handle it. OK! I was not expecting that response. My tow arrived and the gentleman tried maneuvering in the tight space and was unsuccessful. Luckily a member of Management saw what was happening and took care of the situation. 9/7 - my vehicle is now in the care of a concerned, caring & highly recommended establishment for review on Monday. When Audi America turned my case over to Kimberely in Sales for assistance . The response was quick and professional as all my experiences have been except she said she would work the numbers and call me back and have Ava get with me for the cars available. Days went by and nothing happened. Except an email from Kimberly this week to cover their tracks for dropping the ball. Only an Audi and Jack Daniels customer since covid, some issues with JD that could be resolved but nothing ever like this mess. I still love my Audi , but my service and future Audi needs for myself, friends and family will not be from Jack Daniels. EX Jack Daniels USR CUSTOMER

There are plenty of other dealerships in the area, strongly suggest you stay away from this one. I have scheduled a test drive for the car I am planning to lease, and the sales person (Ava Park) canceled the appointment because on the previous visit I have mentioned that I intend to shop around for the best deal - but will allow the dealership to match the price first, of course. And she canceled the appointment because I would not agree to buy the car from them BEFORE the test drive! You can’t make this up… Obviously I have successfully scheduled a test drive with another Audi dealer a few miles from this one. Stay away and don’t waste your time on these fools.