180 Route 4 East
Paramus, NJ 07652

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Sales: 201-645-5111

Used Cars: 201-645-4161

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Jack Daniels Audi of Paramus

Overall Rating:

4.1 (out of 5)

96% recommend this dealer

1191 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I’m writing this review to share an extremely

Reviewed by Rude Kourtney from JackDaniels VWJune 30, 2025

I’m writing this review to share an extremely disappointing and frankly unacceptable experience I had with the service department at Jack Daniels Volkswagen, particularly with a representative identified as “Kourtney” (texting from 609-316-5658). After being told that a replacement mirror for our vehicle was in stock and being asked to provide the VIN, we were instructed to drop off the car. We rearranged our schedules and traveled out, only to wait over three hours, only to then be told the part was never ordered. Naturally, I followed up via text to express our frustration—and the response I received was nothing short of shocking. The replies from Kourtney were dismissive, rude, and unprofessional. I was told, “We have removed you from our system and will no longer be servicing this vehicle. Have a great day. You are extremely rude to staff. We have also noted that in the review.” The tone was hostile and accusatory, with no acknowledgment of the dealership’s own miscommunication or error. I was blamed for a situation their team created. When I escalated the issue to the dealership’s General Manager, I was told I had actually been speaking to their AI system, not a human. That may be the case—but I find it deeply troubling that an AI would be programmed to make personal accusations, state that a customer has been “rude to staff,” and unilaterally terminate a service relationship. That type of language and judgment is something no customer should experience—especially if it’s automated. I sincerely hope the dealership takes meaningful steps to improve both their customer communication and the safeguards around how their AI engages with real people. Passing off such a harsh and personal message as a “glitch” only makes this situation more unsettling.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Bought a car from Jack Daniels back in December 2023.

Reviewed by Scot from Passaic County, NJSeptember 21, 2024

Bought a car from Jack Daniels back in December 2023. In Sept 2024 (10 months later), I am told that I already need 4 new tires. When I asked why I was told that it is a known problem with the q5e and electric audis that they weigh so much you have to replace your tires every year. I asked why if this is a known problem that customers are not bein told when they buy the car and they had no response. I was told to call Audi USA. When I called Audi USA to get an answer they stated that Jack Daniels lied to them and stated that my tires went bald after just 12,000 miles because I go off-roading. Who goes off roading in a Audi? And why lie to the corporate? A very seedy shop. I paid $1500 for 4 new tires and based on what they stated I can expect to pay another 1,500 every year for the life of my car. Please save yourself some money and stay away from both Audi and Jack Daniels. Price does not always equal the best vehicle. In this case it equals 4 trips to the dealer in just 10 months (1 error in the computer system, 2 recalls and 1 new set of tires). Stay away!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Bought a Q5e last December and q0 months later I am told

Reviewed by sbeckerman1234September 20, 2024

Bought a Q5e last December and q0 months later I am told that I needed 4 new tires for a cost of $1,500. That is 12,000 miles and I needed new tires already. I was told that this is a known problem with the electric and hyrbid cars due to their weight but that was not disclosed upon purchase. As per their direction I called Audi inc because as they stated it was a company issue and not local and when the company rep called me back they stated that Jack Daniels told her that the tires wore so quickly because I go "off-roading" in my vehicle. Who would go off-roading in an audi? Better yet, who would lie to corporate like Jack Daniels did. A terrible experience and company. Buyer beware from this company.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Jack Daniels Audi of Paramus

***We are looking to purchase good clean pre-owned vehicles. Call us today for an appraisal; we want to buy your car!

Jack Daniels Audi of Paramus is proud to offer a wide selection of high quality competitively priced New Certified Pre-Owned and Pre-Owned vehicles. Our inventory is updated daily and we welcome all inquiries.
Let us know how we can best serve you. Our qualified staff is ready to help.
Conveniently Located in Paramus on Route 4 West Right (after) the Garden State Parkway South entrance . If you're traveling on
Route 4 East take the Ikea Drive turn around. Both directions stay in the right lane.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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