DCH Millburn Audi in Maplewood including address, phone, dealer reviews, directions, a map, inventory and more

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2211 Millburn Ave
Maplewood, NJ 07040

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Sales: 888-997-8004

Used Cars: 855-999-5631

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:30pm
Tue 9:00am – 8:30pm
Wed 9:00am – 8:30pm
Thu 9:00am – 8:30pm
Fri 9:00am – 7:30pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of DCH Millburn Audi

Overall Rating:

4.7 (out of 5)

92% recommend this dealer

156 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

DONT BUY FROM THIS DEALER

Reviewed by Alan from New York, NYMay 16, 2021

Classic used car sales... Bought a car and was told before delivery the dents on the hood would be fixed. Car was delivered without dents fixed. Over the course of the next 9 months was given the runaround by Shawn who continued to promise he'd get them fixed and finally ghosted me. What a huge pain in the xxx.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Alan, We're sorry you weren't satisfied with your experience and I would like to hear more so I can address these concerns. Please reach out to me so I can hear more and get the situation resolved. Thank you, Dawn McAdam - Customer Service Representative - 201-628-4304

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great Leasing Experience with Joe S. at DCH

Reviewed by Rich from Bellmore, NYJuly 27, 2020

Haven't had such a smooth experience with a car dealership in a long time! We're over an hour away on Long Island and was concerned about getting a deal done out of state, but everything went smooth. Joe S. was our salesman and we also worked with Elena from the internet department, Ashish in finance and Tony who showed us the car before we left. Everything was worked out in advance, Joe came up with numbers, submitted the credit app via email and when everything was said and done, we scheduled an appointment to pick up the car and turn in our current Q7, which we leased from a local dealer. Arrived on Saturday and the process was super quick. We were in and out. We were in the market for a GMC earlier this year and this Audi and had contact with many dealerships. Other than one GMC dealer on Long Island (who unfortunate didn't have a vehicle that matched our options list) and this great experience with DCH, every dealer was a nightmare to work with. So glad that DCH had a vehicle in stock that matched what we wanted and that we were able to work with Joe. Despite the drive, everything was great and we'd definitely be willing to work with them again when this lease comes due.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for trusting Joe at DCH Millburn Audi, Rich! We're so happy to hear that Joe and Elena took such great care of you during your visit! Enjoy your new ride!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.8 (out of 5)

DCH Audi Does Not Honor their extended warranty...

Reviewed by Eliete Foley from Springfield TownshipFebruary 06, 2020

DCH Audi Does Not Honor their extended warranty... We all know that mechanical issues can cost a lot especially on cars like Audi. Thats why I tried to be a smart customer purchasing a extended service agreement. My car started to act up about 2 years ago. The car started burning to much oil, and came to a point that I had to add oil every week. My mechanic diagnosed a problem in the engine. Although he couldn't execute the job on my warranty. It clearly says if I need any repairs on the car and I live within ten (10) miles of the selling dealer I "must" bring the vehicle to the selling dealer. When I brought my car to the dealership they said that there was no problem with the engine. The problem was the breather valve, which they did change. DCH Audi representative, David told me if I put less then 2 thousand miles on the vehicle, and that the oil light comes back on. I should bring the car back to the dealership. Eight weeks pasted by and the oil light came on. I added only 14 hundred miles on the car when the oil light came back on. I took the car back to the dealership, they told me that the car had improved a lot. However they think its not worth trying to fix the problem because they have to take the engine apart. On the other hand if they had followed my mechanic's diagnostic from the beginning we would not be here right now, also for them to diagnose the problem that my mechanic had already done it would cost me $700 dollars because the warranty does not cover it. I would not mind paying for it. Although my extended agreement says otherwise. Furthermore if they take the engine apart the warranty wouldn't cover it and I would be stuck with a bill that's 8 thousand dollars, which again my extended warranty says otherwise. I am very dissatisfied with this dealership. DCH Millburn Audi failed to honor the warranty. It is a shame and very stressful for me to be going through this situation. I have lost my respect for this dealership. I would not recommend DCH Audi to anyone.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

About DCH Millburn Audi

DCH Millburn Audi an award winning Audi dealer in New Jersey is conveniently located in Maplewood just minutes from the Garden State Parkway and Interstates 78 280 and 287. Our thinking here at this Audi NJ dealership is quite simple: First as a new or returning customer you deserve nothing less than a superior car buying experience and luxury service in a luxury facility. Second selling a product like new Audi cars and used Audi cars practically makes the traditional sales process a moot point. There is no need for a ?hard sell? because Audi cars truly do sell themselves by virtue of their uncompromising quality and reliability.

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