A member of the Cars.com family
A member of the Cars.com family
1707 West St
Annapolis, MD 21401
Sales: 443-569-8719
Used Cars: 443-569-7198
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:30am – 5:00pm |
See all dealerships near Annapolis, MD that carry Acura, Audi
Overall Rating:
4.8 (out of 5)
96% recommend this dealer
282 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
PEELING PAINT TWO ACURAS NOW
Noticed today my 2018 TLX has peeling paint around the rear window. I had a 2015 TLX that had the same issue. Called the service dept at Criswell, and they told me to call Acura Customer service, customer service told me sorry it's out of warranty. Spoke to James Walker Sales Manager he said sorry but we didn't build the car, not our fault. Then he asked do you want to trade it in and get another TLX. Two cars with the same issue and I'm told it’s not the dealership's fault we didn't manufacture it, you're on your own but we will let you trade it in. I’m stunned by the response. Thought you should know the treatment I’ve received. The car only has 22,000 miles on it, this is my fourth Acura since 2006.
Maximum rating = 5
Absolutely Terrible Buying Experience!
Purchased a pre-owned vehicle back in early April 2021 and I am still waiting for my permanent tags. So almost a half a year has gone by and I am still with temp tags! Apparently they purchased a vehicle without a clear title and the previous lien not being closed. From what it sounded like in my exchanges with them, this is not the first time they have sold a problematic car. Seems illegal to me.. if not that at a minimum devious. It has been a huge inconvenience to have to contact them every several weeks to get my temp tags renewed (done it about 4 times now). And to add insult to injury, Kim was going to have me print out my own tags instead of sending me legit, official temps.... as if that is going to fly with a police officer. The excuses of Covid and long lines at the DMV is not going to cut it. I know several people in similar situations who have purchased a car since mine who already have their permanent tags. Clearly this is NOT the dealership that gets the job done with no excuses. Wish I had known that prior to purchasing this vehicle.
Dealer Response
Dear Mr. Andrews, thank you very much for chatting with me a few days ago and expressing your enthusiastic satisfaction with your purchase experience and with the vehicle that you purchased. I am very happy to hear that you are loving your vehicle, more everyday it seems. I sincerely apologize for the titling issue and for the significant delay in getting your tags and title processed in Florida. More so, we should have done a better job communicating with you regarding those titling delays. Titling vehicles has been a significant challenge during Covid, no excuse, it's just very difficult. I am happy that your tag and title work is complete and we can move forward from here. Thank you again, we are here to serve you if you should need an additional vehicle in the future. Enjoy. Sincerely, Steve Savageaux, General Manager 443-482-3250
Maximum rating = 5
Poor service department.
Poor service department. Poor service representative. Poor management. Poor owner. Overall, not a place to get your Audi serviced. I am a very disappointed customer who wants to warn other customers before they think about taking their car for service.
Dealer Response
Dear Mrs. Stanley, I am at a loss for words since you have not been in for service in almost 1 year. I recall having a discussion with you a year ago regarding your A8 and at the end, the vehicle was repaired successfully. While I am quite happy about that, I am obviously concerned about your review. Please feel free to call me to discuss, thank you. Steve Savageaux, General Manager 443-482-2992 (direct at my desk)
Maximum rating = 5
Criswell Acura in Annapolis MD is a full service Acura dealer fully Certified and Trained for sales service and parts for Acura vehicles. We are also an Authorized Audi dealer Audi Annapolis in Annapolis Maryland. We have all of the manufacturers Certified required tools and equipment to properly repair and maintain your vehicle to the highest standards. Criswell has a huge selection of vehicles and only offers the best pre-owned vehicles for sale. Check out our great prices great selection and great service today. Experience the Excellence! at Criswell in Annapolis Maryland today.
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