Gerald Jones VW/Audi in Augusta including address, phone, dealer reviews, directions, a map, inventory and more

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4022 Washington Rd
Augusta, GA 30907

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Sales: 706-993-4831

Used Cars: 706-993-2921

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Gerald Jones VW/Audi

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

76 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

AMAZING SERVICE!!!

Reviewed by Chip from New Orleans, LASeptember 13, 2021

AMAZING SERVICE DEPARTMENT!!! I start off with those three words so even if you don't read this whole review you get the point. We were traveling through Augusta GA after evacuating from hurricane Ida that had just devastated the New Orleans area. All warning lights popped up on the dash of my 2016 VW Jetta SEL and the vehicle went in to limp mode. Zero power over 35mph. On top of the destruction of hurricane Ida back home in New Orleans now I have a car that just basically gave up on me. The already pit in my stomach became even larger and only the worst case scenarios were going through my head now. A Google search leads me to the amazing team at Gerald Jones Volkswagen and the magic begins. Expecting at least a two or three day hotel stay in Augusta my service advisor Charles Davis takes me in to his service drive and assures me that everything will be alright and immediately puts one of his top techs named Mr. Chris on the case. Turns out it was as simple as a wheel speed sensor that the parts specialist Candace Betsch had sitting on the shelf in the parts department. While waiting on my vehicle to be repaired and strolling through the new car showroom I was greeted by the nicest young lady by the name of Vickie McPhee who introduced herself as the General Manager and was just as sweet as could be making sure that I was doing okay with a true concern about our safety during this hurricane evacuation. She even went as far as to introduce me to one of the owners Mr. David Jones and we had a great conversation as well. Next thing I know my service advisor Charles was standing next to me telling me that the speed sensor had already been replaced and my vehicle after being washed and run through quality control was ready to go. This my friends is one heck of a car dealership that has employed a team of people that truly care about their customers no matter where they are from or what dealership the vehicle was purchased. Keep up the good work and "job well done!"

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

have used the Gerald Jones VW service department more...

Reviewed by gcseimMay 28, 2021

have used the Gerald Jones VW service department more than 6 times, each time I felt I was an appreciated customer. The staff is not only very professional, considerate but also friendly - giving the customer confidence in the quality of the service being provided.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Buick enclave

Reviewed by Lauren Saxon from Statesboro, GaNovember 27, 2019

They got back to me very quickly when I inquired about a Buick Enclave that they had. They were willing to send pictures and answer any questions I may have. My one downside was after the initial conversation, they never got back with me or asked to set up a test drive.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

We appreciate the kind words and the feedback, Lauren. We look forward to seeing you again in the future! Regards, Melvin Barnes, General Manager mbarnes@gjauto.com

Overall Facilities N/A

Customer Service 4

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Gerald Jones VW/Audi

ASK FOR VICTORIA MCPHEE when you arrive to Receive an additional $250 off !!!!
Since 1974 Gerald Jones VW has been the premier car dealership in the greater Columbia South Carolina area. Over that time we've learned a thing or two about how to treat customers and get them into the car of their dreams. With a professional sales staff a knowledgeable team of mechanics and the best finance team in the industry there's no better place to go for your next vehicle purchase. Here are just a few more reasons to give us your business.

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