Ken Pollock Alfa Romeo Maserati in Wilkes Barre including address, phone, dealer reviews, directions, a map, inventory and more

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290 Mundy St
Wilkes Barre, PA 18702

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 8:00am – 12:00pm

Reviews of Ken Pollock Alfa Romeo Maserati

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

142 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Courteous Professional Knowledgeable

Reviewed by Steve Alinikoff from Wilkes BarreJuly 25, 2022

It matters to me how the dealership reacts with the customer. They are flexible, and one can see they train their employees to be professional and courteous

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 4

Maximum rating = 5

1.0 (out of 5)

Recently purchased a $70,000 vehicle from this dealer.

Reviewed by dscherrleMarch 28, 2022

Recently purchased a $70,000 vehicle from this dealer. I found this to be a “run of the mill” dealer experience. The finance process, and associated communication was extremely poor. Post-sale follow-up was exceptionally poor. There was multiple issues during the sales, and post-sales process that were unacceptable. I would not recommend this dealer.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

David, Thank you for letting us know about your recent experience. We're sorry to hear you were disappointed. Please call us at your convenience so we may further discuss any issues. Thanks and have a great day!

Overall Experience 1

Customer Service 2

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Quick service and done very well. Service was done on...

Reviewed by butchAugust 28, 2021

Quick service and done very well. Service was done on time. I have no complaints. Everybody very friendly and professional. Will come back. I recommend this company

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you very much for the review. We look forward to working with you in the future. Have a great day!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Ken Pollock Alfa Romeo Maserati

At Ken Pollock Alfa Romeo we sell vehicles that offer the best of performance and luxury. Feel free to browse our inventory request more information about vehicles set up a test drive or inquire about financing. Ken Pollock Alfa Romeo's service department is home to factory certified technicians so you can trust that your car is in the best hands when you bring it to our maintenance facility. Whether you're getting a simple oil change or more complex work we strongly encourage you to take advantage of our experienced mechanics and competitive prices that we offer at Ken Pollock Alfa Romeo.

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