1180 MN-36
Saint Paul, MN 55109

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Sales: 866-348-1323

Used Cars: 866-348-1323

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:30pm
Tue 8:30am – 8:30pm
Wed 8:30am – 8:30pm
Thu 8:30am – 8:30pm
Fri 8:30am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat Closed

Reviews of Schmelz Countryside Alfa Romeo FIAT Saab VW

Overall Rating:

4.2 (out of 5)

84% recommend this dealer

257 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Buyer Beware.

Reviewed by sdrNovember 03, 2023

Buyer Beware. I met with a sales consultant at Schmelz Countryside to find a new vehicle. He made notes on everything I wanted and did not want, very specifically no sunroof. At first he could not find one with my specifications but as I was about to leave, he said he wanted to check once more and consulted with the sales manager. Then he told me they found a car but it had to be transported to Countryside. When I picked up the car the next day, it had a sunroof and the sales consultant never even mentioned to me that the vehicle had one. Moreover, the day before, I was not provided any vehicle specifications; just the price of the car and asked in an intimidating way by the sales manager, if I wanted that car. I mistakenly assumed, because I thought they were being honest and helpful with me, that when they said they had found a car for me, it was one that fit my specifications. Unfortunately, it was not and I purchased one that I did not want partly due to the sales manager’s behavior. I would not recommend doing business with this company because they are untrustworthy and were dishonest with me. It seemed to me that their only intent was just to sell a car with no regard to customer satisfaction.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Hello, Thank you so much for sharing your recent experience at Schmelz Countryside Volkswagen. We want every customer to have a positive experience and would appreciate the opportunity to address your feedback about the level of customer service that you received from our Sales Team regarding the purchase of a vehicle. Please contact our Customer Service Team at (651) 358-2286 at your earliest convenience so that we can discuss your visit. Best, Customer Service Team (651) 358-2286

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great service!

Reviewed by Susan from Wyoming MNAugust 30, 2023

Great service. Kind, courteous and friendly folks. I would definitely recommend Schmelz to others, for service and sales. I really appreciate all of you. Thank you.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Susan, thank you so much for leaving us this 5-star rating and positive review. It is great to know our Sales and Service Team was kind, courteous, and friendly during your visit. It is awesome to know you enjoyed your experience at Schmelz Countryside Fiat, and we hope to see you here again in the future.

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

you won't find a better dealer

Reviewed by Josef-Peter Roemer from Galesville, WIAugust 02, 2023

Always get excellent service, and great place to buy a car. they are very helpful with making your appointment, and following up. Best there is.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We are honored you took the time to leave us a five-star review, Josef-Peter. It makes us proud to know that you always receive excellent service from our helpful team. Please don't hesitate to reach out to us at Schmelz Countryside Fiat.

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Schmelz Countryside Alfa Romeo FIAT Saab VW

Hello and thank you for considering Schmelz Countryside for your next new or pre-owned Alfa Romeo FIAT or Volkswagen. We're here to make sure you have a great time purchasing and owning your new vehicle.

Schmelz Countryside has been operated by three generations of the Schmelz family with doors opening in 1966. Schmelz is a Diamond Award winning VW Dealer - a very rare distinction in the Midwest.

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