Volkswagen, FIAT and Alfa Romeo
New Car Dealership in Saint Paul, MN
Overall Rating
4.5/5
Read dealer reviews
Hello and thank you for considering Schmelz Countryside for your next new or pre-owned Alfa Romeo FIAT SAAB or Volkswagen. We're here to make sure you have a great time purchasing and owning your new vehicle.
Schmelz Countryside has been operated by three generations of the Schmelz family with doors opening in 1966. Schmelz is a Diamond Award winning VW Dealer - a very rare distinction in the Midwest.
If you're looking for service for your new Volkswagen or FIAT, Schmelz Countryside Alfa Romeo FIAT Saab VW's trained mechanics can help keep your new car running like new. So give them a call!
Schmelz Countryside Alfa Romeo FIAT Saab VW Reviews
Overall Rating
4.5/5
137 out of 154 people recommended this dealer
Overall Facilities:
4.3/5
Stole my money and ruined my credit!
Reviewed by Tara Kane
in Boulder, CO
May 05, 2020
I have worked so many years to build my credit with no late payments and then I leased a car with Schmeltz. It took 3 full months to get the financing. I wrote a check for the deposit and the first payment in January then when I was finally able to pick up my car March 3rd, when it could be first released, I paid a second car payment (though I am not sure why since I had already paid the first month) but they asked me for that and sadly I paid it. They gave me NO PAPERWORK ON THE CAR. It was my first lease so I did not understand what to expect. I gave them my new address to give to the financing company (when I finally tracked down the financing company and called them they did not have my new address, over a month later!) Still nothing came from them and I had no account information. I texted the sales person I worked with over 10 times asking where to pay and how so I could set up repeat payments and they were not able to get me that information. I have worked so hard to never have a late payment and my credit was good so when I checked my credit as routine monitoring and it said I was past due on this account I was very upset. Since then I have called or texted Schmeltz over 17 times with no resolution. I have spoken to Tom and Mo in financing several times with verbal agreements to send over information about the payments to the financing department. Today, after many contacts to both with no changes or clarity submitted by Schmeltz, I have no choice but to make it clear that this organization seems to have stolen my money at the cost of my hard earned good credit standing. I had been promised resolution by last week and they did not even call me back. I appreciate that the Sales person I worked with, Austin, attempted to help me with this and understand the financing is not his department but have been appalled at the behavior of the rest of the dealership!
Beware of the "refundable deposit"
Reviewed by KCWolf
in Iowa
September 20, 2019
I recently put down a $500 refundable deposit on a car at Schmelz to secure it so that it wouldn’t be sold until my wife and I could drive up from Iowa to look it over and purchase it. On the test drive, we noticed interior scratches/gouges which had not been disclosed causing us to decide not to buy the car and so we asked them to issue the refund of our deposit and to give us a receipt. A receipt was never provided and after 12 days of waiting and watching my credit card and not seeing a refund of the money, I contacted them again. I was told at that time that they hadn’t issued a refund and that they would do so right away. I waited another 6 days and watched to see if the refund showed up, which it didn’t. Each time I would call them, they would give me the run around and pass me off to someone else who wasn’t available and who would not return my call. Frustrated after nearly 3 weeks, I contacted my credit card company and explained the situation. They checked their records and did not see that a refund had ever been processed by Schmelz. Credit card was able to issue a credit of $500 and then intervene with Schmelz to recoup the payment of $500. I am convinced that Schmelz never intended to return the deposit to me and wouldn’t if I hadn’t fought to get my money back.
Just plain good people
Reviewed by Larry woodliff
in Kendall wi
April 11, 2017
Michael Nolan and the staff were phenomenal to deal with, I was an out of state buyer, and they made sure everything went very smoothly, they went above and beyond what my expectationhips of the best dealers ships.
