Alfa Romeo of Minneapolis

Contacted dealership for actual pictures of the car and the salesperson sent me s video. Not sure what happened but, the video was somehow deleted and I called the salesperson to resend it. I left a message on Saturday afternoon to resend the vidro and received no call back or the video. I called on Monday and found out the salesperson went on vacation and was transferred to another salesperson and he was going turn over to another salesperson that was covering for the salesperson that was on vacation. It has been a week and I still have not heard back. I did hear back mid week from a person that followed up on sales leads and also responded that no one has followed up and have hear back from that person either. I do say that the sales team there is consistent though in very poor follow up.

From start to finish, they were great to work with. Friendly, very helpful and patient. We enjoyed purchasing our vehicle there and would recommend them.

The people at Luther Fiat/Alfa Romeo were very friendly, helpful and fair. Not a hint of pressure, only customer service focused help; from everyone including the sales person, the GM and the finance guy. Buying a car can be an unpleasant process, but it certainly was not at Luther Fiat/Alfa Romeo.