Herb Chambers Alfa Romeo of Boston

This is 100% a garbage dealership service department. Utterly the worst experience I’ve had at a dealership and with any other Herb Chambers that I done service at. They had my car for 2.5 weeks, didn’t even bring it into the shop for 5 days, then didn’t do anything other than a software update and claim that could solve the issues without actually validating that software version addressed those issues. 0 communication. I left voicemails, messages with receptionist, texted service advisor (Fady) and never heard back. I had to drive down to the dealership (btw - they provided no alternative transportation like all the other dealerships) to actually speak to the service advisor. I’m done. They have literally done nothing to my car in 2.5 weeks. They are down to one Alfa technician so would recommend anyone stay away from this dealership and brand. I know I’m done based on this experience. Goes to show you there’s a reason they call it “service” … if you provide a good customer experience, even if you don’t resolve a problem, it at least shows that you care about you customers. Hard to believe this is the same service department and advisors that support Lamborghini/Bentley/Maserati - they should be ashamed of themselves.

Fixed my car in a timely manner very professional friendly staff would definitely use again

Great services and excellent customer care and customer support are the best in the business as always