Alfa Romeo
New Car Dealership in Germantown, MD
Overall Rating
4.7/5
Read dealer reviews
We listen and you matter, because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today, we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM, Honda, Nissan, FIAT, Commercial Trucks and Isuzu Trucks.
At Criswell, you, the customer, are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.
Need service for your new Alfa Romeo?
Criswell Maserati Alfa Romeo's Alfa Romeo-trained mechanics can help.
Criswell Maserati Alfa Romeo Reviews
Overall Rating
4.7/5
22 out of 24 people recommended this dealer
Overall Facilities:
3.5/5
Dishonest dealership
Reviewed by Memuna Sulaiman
in Mitchellville, MD
September 20, 2020
This dealership have inexperienced techs working on luxury cars and trucks. After dropping my Levante for a damp moon roof cover, no one got back to me to let me know what the disposition was. I decided to pick up my vehicle to take to a different dealer location, and found that they had poured water inside my vehicle so it will seem like it was a flood situation instead of a manufacturer's defect problem. During my initial drop off, the service manager, Anthony Johnson and I inspected the vehicle from top to bottom, and could only find issues of moon roof dampness and some mold around the headrest. Carpets were clean and dry. Because the dealer did not want to take the responsibility of fixing a problem caused by a poorly assembled moonroof, they poured water through both windows and left my vehicle sitting in a pool of water for them to push repair cost on my insurance company. Water was gushing out of my vehicle when I picked it up to take to another dealer, and the vehicle became immobile in the middle of highway 66. I would have been ran off the road and killed due to the wickedness of the people at this dealership. I was never expecting such a devious act from a prestigious car dealer. I am disappointed and heart-broken by this act. Had I known such an act would be committed by a luxury car dealership, I would have taken photos during my drop off. I would not recommend this dealership to even my worst enemy. They lie to their customers and guess work on vehicles left in their care. Beware people!
Mazzi-Alfa
Reviewed by Anthony carmen
in Smithsburg
September 26, 2019
Purchased Maserati Ghibli sq4 last month and recently purchased alfa romeo stelvio as second vehicle for local mountain driving, the Stelvio is very sound and capable as well!
Amazing Experience!!!
Reviewed by MHodge
in Roanoke,VA
March 30, 2015
Five Star Experience from beginning to end!!! Abiola Akintunde was absolutely awesome!! Completely professional, informative, helpful, followed up as promised and most importantly not your typical pushy salesman. My wife and I purchased a 2015 Maserati Ghibli SQ4. The whole process was hassle free. They provided us with a more than fair trade in value for our 2013 Range Rover Sport and matched a competitive price we had received from another dealer on the car. We drove in from out of town, the car was ready to go, the paperwork was ready to sign and the full team was expecting our arrival and greeted us by name as we walked thru the doors. Anastasia Oganov was amazing as well! She was a pleasure to deal with on the phone and had our paperwork ready to sign so we didn't have to waste any time. Omar Stwodah, the General Manager, runs a well oiled machine!! He was super friendly and provided an excellent recommendation for dinner that evening. A BIG THANK YOU to Abiola, Anastasia and Omar for making the experience stress free, flawless and pleasurable!
