Napleton Autowerks Schererville

⭐ 0 Star Review but it wasn’t an option! “Extremely Disappointed After Years of Loyalty” I’ve been a loyal customer of Napleton Autowerks in Schererville Infiana for nearly 10 years and have purchased two Mercedes-Benz vehicles from them — first with Victor, and later with Juan. I’ve always done my service here as well, but after my most recent experience, I can confidently say I’ll never return or recommend this dealership again. When I bought my Mercedes (i took an Uber from Chicago to Indiana. It was (a GLC 250), it began shifting into neutral while I was driving, within the first week. I brought it in multiple times — at least five different visits, and they had my car for weeks — only to be told they couldn’t find the issue. Eventually, it turned out that a remote starter installed by the previous owner had caused major electrical damage, costing over $4,000 in repairs. I was extremely patient through all of this, trusting they’d do the right thing. Fast-forward to today (October 14, 2025). I brought my second Mercedes in for an A0 service. I was told the cost would be $385 plus tax, and I had a coupon to apply. When I arrived, I dealt with Jovan, who mentioned I might also need new tires. As he walked away, another staff member handed me a tire coupon, which was confusing since Jovan had already said they were not accepting service coupons. When I checked out, I tried again to use my coupon and was told by the cashier that they aren’t taking coupons for service — even though they literally sent me one in the mail. I asked to speak to a manager, but was told he’d already left. Jovan came out and repeated that they don’t take them. The whole situation felt unprofessional and inconsistent. What made things worse is that after I paid $426 (which seemed like just for an oil change), another salesman I believe named Dwayne approached me about buying a new car — at that point, I was already too frustrated to even consider it. I told him and Primo, who spoke with me outside, that this experience had cost them a loyal customer over a $150 coupon. Primo apologized and took my information, and a picture of my coupon saying he’d follow up — but the damage was already done. After nearly a decade and two purchases from Napleton Autowerks, I’m walking away completely disappointed. The lack of consistency, accountability, and respect for loyal customers is unacceptable. I’ll be servicing and purchasing my vehicles elsewhere moving forward.

The Service Manager Joe Durant is one of the most disrespectful service department managers that I have ever had the opportunity to interact with. It is very sad and unfortunate that you find a organizations to find every excuse under the son to assist you and then when you call them out out in their upper management even the dealerahip's ownership treats you like garbage and do not care about anything regarding attempt to keep or retaining customers. The level of arrogance and lack of professionalism is complete in comprehensive.

The Service Manager Joe Durant is one of the most disrespectful service department managers that I have ever had the opportunity to interact with. It is very sad and unfortunate that you find a organizations to find every excuse under the son to assist you and then when you call them out out in their upper management even the dealerahip's ownership treats you like garbage and do not care about anything regarding attempt to keep or retaining customers. The level of arrogance and lack of professionalism is complete in comprehensive.