Glenview Luxury Imports

I first went to Glenview Luxury Imports for repairs on my car. All I can say is that I was impressed. Then, I needed to deal with parts, again....so impressed. After such great experiences, I decided to give them a try when the time came to buy a car. All I can say is that the excellent treatment runs throughout the entire dealership. Yousef and the entire sales team are fantastic. The whole staff is friendly, respectful and easy to deal with. I truly cannot do them justice with this review. All I can say is that I highly recommend them for sales, service or parts. I am a customer for life.

My son and I went to Chicago to celebrate his birthday. We saw that Glenview LI had a Maserati GT Trofeo, so we drove up to check it out. We met Banypal and made it clear we were not looking to buy today but would love to see this car. He showed it to us and it was gorgeous. Outstanding service. On the lot we saw a Promaster City in excellent condition (2022). We checked out that one and liked it, but drove home to Indiana. Two weeks later I message Banypal asking if the Ram was still there. He sent me videos of the undercarriage and more pictures. Two days later we show up in Glenview and boujght it. Both Banypal and Wesley made the checkout/buying process super easy. I will buy my next car here!

Glenview Luxury Imports is an absolute circus of incompetence, and the ring leaders are in their Finance Department — starting with **Wesley Polo**, who seems to have mastered the art of disappearing the moment a customer actually needs help. My car was totaled back in **September**, and for MONTHS I’ve been trying to get my prepaid maintenance and insurance add-ons canceled. And what has Wesley done? Absolutely nothing. Radio silence. Ghost town. Pathetic. And then there’s the General Manager **Dominik**, whose main skill appears to be pretending he “never received my emails,” even though I CC’d him on *every single one*. Either he’s lying, or their email system is held together with duct tape and wishful thinking. When it’s time to take your money, they’re lightning fast. When it’s time to take responsibility? Suddenly everyone has amnesia. I’ve submitted messages through their website countless times — which apparently routes directly to the trash bin behind the building, because no one from this dealership has reached out, acknowledged me, or lifted a single finger to do their job. It’s **November 20**, and they’ve accomplished exactly ZERO. And here’s the cherry on top: instead of handling my case like actual professionals, they dumped me onto someone working at a completely different dealership — Golf Mill Chevrolet. And honestly, **E. Reyna** over there did more in a week than the entire Glenview Luxury Imports staff has done in months. That alone tells you everything. This dealership is not just unprofessional — it’s dysfunctional. They dodge, they ignore, they deny, they push responsibility onto other companies, and they clearly don’t give a xxxx once your signature is on the contract. If you’re considering buying from them, don’t walk — RUN. Because once your sale is done, you might as well be screaming into the void.