5600 Pensacola Boulevard
Pensacola, FL 32505

Get Directions

Sales: 850-798-2010

Used Cars: 850-798-2010

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat Closed

Reviews of Step One Alfa Romeo Pensacola

Overall Rating:

2.9 (out of 5)

77% recommend this dealer

35 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

DO NOT USE!

Reviewed by MegfbarnesMay 08, 2025

DO NOT USE!!!!!! THEY ARE LIARS AND CROOKED READ THE NEG REVIEWS FROM ALL OF THEIR DEALERSHIPS. My review keeps getting deleted. They are crooked. he former employee who picked up my car to be serviced remembers picking it up that day. I have spoken to him recently. He said they took it to the Escalade dealership and not the Gulf Coast Land Rover in Mobile where I was told it would be serviced when I purchased it. How can someone sleep at night knowing they didn’t service a vehicle when their employee picked it for that service and there are text proving it. How is it good business to leave someone without a car expecting them to come out of pocket $30,000 and pay a car note on a car that can’t be driven. No one will or would talk to me or even attempt to help. They are not good people and the owners won’t even acknowledge me. When a company fires an entire sales and especially SERVICE DEPARTMENT SOMETHING IS WRONG. I am will without a car and it has been since November 2024. They keep deleting my google review. Here are pics of test confirming oil change and the engine that step one never not even while they owned the car they never changed the oil. I AM REACHING OUT TO THE LOCAL NEWS PAPERS AND NEWS STATIONS AS WELL AS THE BETTER BUSINESS BUREAU WHICH THEY AREN’T A MEMBER. THEY WONT EVEN JOIN. Why can’t they do the right thing and replace the engine. It’s the right thing to do.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

The Red 2016 Chevrolet Silverado is a Wolf in Sheep’s

Reviewed by flcoquiApril 17, 2025

The Red 2016 Chevrolet Silverado is a Wolf in Sheep’s Clothing. Mr Jason and Service Advisor Jim helped remove the wolf clothing. Truck drive and stop as any Chevy pick up should. Gentlemen, thanks for your Assistance. Little Red Truck and I have a Journey to start.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Yes sir. Great speaking to you and your wife today. We will discuss the wheels and tires tomorrow. See you in the morning. Respectfully, Jason McDonald General Manager

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

My contact with ARM was Jeremy.

Reviewed by Mike Hancock from ALFebruary 12, 2025

My contact with ARM was Jeremy. He was helpful, knowledgeable and enthusiastic, sending me a video of the vehicle I was interested in. Ultimately I decided not to buy, no negative reflection on Jeremy or ARM. I may visit the business next time I’m in the area.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Thank you for taking the time to share your experience! We're glad to hear that Jeremy was able to assist you in such a helpful, knowledgeable, and enthusiastic way. We completely understand your decision, and we hope to have the opportunity to assist you again in the future. If you're ever in the area, we'd love to welcome you back!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Step One Alfa Romeo Pensacola

The team at Alfa Romeo Pensacola would like to welcome you to our dealership in Pensacola, FL where we're confident you'll find the vehicles you're looking for at a price you can afford. Come and check out our full selection of new Alfa Romeo vehicles or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on our professional finance team will help you get settled with a competitive financing or lease plan. When you're looking for quality auto maintenance and repairs you can always count on the professional technicians in our Alfa Romeo service department as well.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top