Alfa Romeo
New Car Dealership in San Diego, CA
Overall Rating
4.8/5
Read dealer reviews
Alfa Romeo and FIAT of San Diego is a full service automotive dealership located in the heart of San Diego. Our ASE Certified Mechanics are ready to serve all of you vehicle needs. Every pre-owned vehicle receives a 150 point inspection. Our product knowledge specialist offer low pressure and superior service for any new or pre-owned vehicle needs.
Need service for your new Alfa Romeo?
Alfa Romeo of San Diego's Alfa Romeo-trained mechanics can help.
Alfa Romeo of San Diego Reviews
Overall Rating
4.8/5
49 out of 52 people recommended this dealer
Overall Facilities:
4.7/5
SCAM ALERT
Reviewed by Sergio Estevam
in San Diego
February 09, 2020
This review is solely based on the new (2 weeks on the job) sales manager "Clark Gillette" that is a fraud. I've never felt so disrespected by someone like this.
Just 30 days prior I acquired a new Giulia at this exact same location with the previous sales manager and the entire process was very pleasant and flawless. This time around we decided to go back to the same dealership to purchase a Stelvio for my wife, the whole deal was negotiated over the phone to then be finalize at the store. This time around we're introduced to the new sale manager "Clark Gillette" and that's when the deal took a bad turn.
The whole deal from start was super shady, it all came down to the $3.000 down payment for the lease which we have previously agreed upon. This time around Clark came up with an absurd excuse that his computer could not connect with DMV so instead of us coming back the next day, he proposed to us to leave the store with a $48.000 Stelvio without any paper work, invoice nor paper plates which is illegal in the state of California. He then promised to deliver the documents to our house in the next morning. Three days went by when finally, sent Cristian the sales person to finalize our documents in our house. Everyone knew from the beginning that our down payment was $3.000 so Cristian requested our credit card number to be written on a piece of paper so he could charge us the down payment at once he was back at the dealership. We disagreed because we didn't think that this was a safe procedure so we made arrangements to complete the transaction at the dealership on the next morning. I was unable to go with my wife the next day, so she went alone to dealership and spoke with Clark, he then completed changed the story and said that our $3.000 down was now $4.600 due to taxes and license and plates. She was then coerced to complete payment and told that he explained about adding $1.600 to the down payment multiple times to both of us (COMPLETE LIE!!!)
On the next morning I learned about the $1.600 discrepancy and immediately called the dealership, and guess what? Both of them were off work that day, so by law if you want to cancel the lease it must be done within 24 hours and this crook knew exactly what he was doing. I was then promised by Cristian multiple times that on the next day (out of the cancellation policy) everything would be solved. He said that Clark would call me first thing in the morning which it never happened; multiple promises were made throughout the day until I finally got a hold of Clark. It was by far one of the worst displeasure that I had in my life to deal with this sleaze salesman, he never apologized for the misunderstanding nor acknowledged his fault in clearly communicating with us. He was confrontational from start and unwillingly to discuss about our case. At one point he started screaming on the phone in an effort to intimidate me, I said that I was very unhappy this deal and I wish it never happened. He ended up hanging the phone on me and told me to look for my rights.
The $1.600 will not make a difference in our lives but this review will stay here forever to show the type of people that are representing Alfa Romeo San Diego. Until this guy is part of the staff of this dealership, I'll definitely not recommend this place. Nobody needs this uncalled stressful situation in their lives.
I own and Marketing Agency and I'm feeling compelled to write a press release detailing my story and submitting to over 10.000 media sites. I'm also in talks with the local news channel to share my story. This is not fair and I do not wish this type of dirty negotiation tactics to my worst enemy.
The whole deal took a toll on me due to the stress that it has caused. Lastly, I will also file a police report detailing this whole situation.
An extremely unhappy and dissatisfied customer from Alfa Romeo San Diego.
Just the best of the best...!!!
Reviewed by Ben
in San Diego, CA
December 28, 2019
After owning VW, MBenz and bmw this service department tops my list, just the BEST OF THE BEST Very friendly, helpful overall a great experience..thanks for your help...
VP RE Const
Reviewed by Abdullah Jafrey
in Irvine, Ca
September 18, 2019
Great professional courteous service by Hector Yorba, the Sales Manager in making this deal happen by follow ups and making the process a breeze to purchase the vehicle from them!
I recommend asking for him and Andres another great internet sales person who followed up with us on behalf of Hector to make sure deal works out smooth step by step! Great management.
