21515 Hwy 99
Lynnwood, WA 98036

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Sales: 888-821-1665

Used Cars: 855-394-5007

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 10:00am – 7:00pm
Tue 10:00am – 7:00pm
Wed 10:00am – 7:00pm
Thu 10:00am – 7:00pm
Fri 10:00am – 7:00pm
Sat 10:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Carter Acura

Overall Rating:

4.4 (out of 5)

81% recommend this dealer

120 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Truly superior sales and service.

Reviewed by KellyAugust 22, 2025

Truly superior sales and service. From the time of my arrival to the drive away with my new car I felt welcomed, comfortable and never pressured. You can tell the entire staff hold respect for you and each other. Luke Gregory is an amazing sales associate and I left feeling like I just left best friends.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Carter Subaru in Shoreline was fantastic, but when they

Reviewed by rizzimoJune 25, 2025

Carter Subaru in Shoreline was fantastic, but when they sent me to their Carter Acura for installation of the parts, Iit was horrible. I was promised a loaner vehicle, but while making the appointment, they told me it would only be 1.5 hours so they will not give me a loaner. Arrive for my appt, waited 3 hours before they were finished. Go to inspect and there was a ding they made on the rear corner panel and some paint scratches. They told me this is not how they do business and would take care of this for me. Another 45 minutes and they fixed the ding as best as they could and provided me with some touch up paint. They even said in good faith that they would fix another dent I had (which you can still see 1/4 of it) Unfortunately, there is still a trace of the ding they created. So, this pretty much wasted 1/2 of my day sitting there at the dealership. Something that should have taken 1.5 hours took 1/2 the day. They should have honored the loaner car agreement request made my Carter Shoreline so I could have gone to work instead of sitting there waiting and trying to do work from my phone. Very disappointing service, no matter how nice they talked to me.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Had a really good experience with the finance manager and

Reviewed by Parker DavisSeptember 24, 2024

Had a really good experience with the finance manager and the sales team, even when i didnt get approved by the bank.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Carter Acura

While styles and models have certainly changed a great deal since we first opened our first auto dealership in 1960 one thing has remained constant - our commitment to customer satisfaction. It's at the cornerstone of all we do and has contributed to our continued success and growth making us one of the largest and most-respected locally-owned dealership groups in Washington State

At Carter Acura of Lynnwood our customers' satisfaction is the cornerstone of everything we do. It starts with understanding that Hassle-Free isn't just a product you can sell... Hassle-Free is an attitude. It means taking pride in our reputation for providing quality and value as well as honesty and integrity. We also know that price is a major factor when you purchase a vehicle which is why all our vehicles including the Acura MDX RDX RLX ILX and NSX are all priced fairly clearly and honestly.

Ready to buy? Get a price quote before visiting the dealership.

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