21515 Hwy 99
Lynnwood, WA 98036
Sales: 888-821-1665
Used Cars: 855-394-5007
Sales Department
| Sun | 10:00am – 6:00pm |
| Mon | 10:00am – 7:00pm |
| Tue | 10:00am – 7:00pm |
| Wed | 10:00am – 7:00pm |
| Thu | 10:00am – 7:00pm |
| Fri | 10:00am – 7:00pm |
| Sat | 10:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 5:00pm |
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Overall Rating:
4.4 (out of 5)
81% recommend this dealer
120 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Truly superior sales and service.
Truly superior sales and service. From the time of my arrival to the drive away with my new car I felt welcomed, comfortable and never pressured. You can tell the entire staff hold respect for you and each other. Luke Gregory is an amazing sales associate and I left feeling like I just left best friends.
Maximum rating = 5
Carter Subaru in Shoreline was fantastic, but when they
Carter Subaru in Shoreline was fantastic, but when they sent me to their Carter Acura for installation of the parts, Iit was horrible. I was promised a loaner vehicle, but while making the appointment, they told me it would only be 1.5 hours so they will not give me a loaner. Arrive for my appt, waited 3 hours before they were finished. Go to inspect and there was a ding they made on the rear corner panel and some paint scratches. They told me this is not how they do business and would take care of this for me. Another 45 minutes and they fixed the ding as best as they could and provided me with some touch up paint. They even said in good faith that they would fix another dent I had (which you can still see 1/4 of it) Unfortunately, there is still a trace of the ding they created. So, this pretty much wasted 1/2 of my day sitting there at the dealership. Something that should have taken 1.5 hours took 1/2 the day. They should have honored the loaner car agreement request made my Carter Shoreline so I could have gone to work instead of sitting there waiting and trying to do work from my phone. Very disappointing service, no matter how nice they talked to me.
Maximum rating = 5
Had a really good experience with the finance manager and
Had a really good experience with the finance manager and the sales team, even when i didnt get approved by the bank.
Maximum rating = 5
While styles and models have certainly changed a great deal since we first opened our first auto dealership in 1960 one thing has remained constant - our commitment to customer satisfaction. It's at the cornerstone of all we do and has contributed to our continued success and growth making us one of the largest and most-respected locally-owned dealership groups in Washington State
At Carter Acura of Lynnwood our customers' satisfaction is the cornerstone of everything we do. It starts with understanding that Hassle-Free isn't just a product you can sell... Hassle-Free is an attitude. It means taking pride in our reputation for providing quality and value as well as honesty and integrity. We also know that price is a major factor when you purchase a vehicle which is why all our vehicles including the Acura MDX RDX RLX ILX and NSX are all priced fairly clearly and honestly.
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