Karen Radley Acura Volkswagen in Woodbridge including address, phone, dealer reviews, directions, a map, inventory and more

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14700 Jefferson Davis Hwy
Woodbridge, VA 22191

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 8:00am – 5:00pm

Reviews of Karen Radley Acura Volkswagen

Overall Rating:

4.8 (out of 5)

98% recommend this dealer

403 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Save your Time. Get a new vehicle NOT from here.

Reviewed by Asia from Fredericksburg VADecember 26, 2021

I received terrible service from this facility. They held my car for 7 months for a WARRANTY fix, did not issue me a rental car, and after one 1 WEEK of having my vehicle, AFTER THEIR 7 month service, my car doesn’t start. They were rude on the phone whenever i called regarding the status of my vehicle. After this little week of finally having my vehicle back, i am deeply disappointed.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Customer centric service

Reviewed by EOS driver from Woodbridge, VADecember 16, 2020

These folks know how to treat customers and facilitate trust. I get service reminders and coupons direct to my email. I would highly recommend them for your Volkswagen and Acura needs.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Sincerely, The Karen Radley Acura Team

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Exceeded my expectations

Reviewed by Alfonso Hidalgo from Springfield VAJuly 10, 2020

This is my first ever luxury car. I've owned Hondas all my life. I decided to go with Karen Radley Acura because of their competitive online prices. I was very impressed by the professionalism of the manager and sales staff. I had a small issue with the brakes on the car after using for 3 days and that was fixed without any hassle. I will definitely come back when I upgrade.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Karen Radley Acura Volkswagen

Northern Virginia Acura and Volkswagen Dealer Karen Radley has been serving the Washington DC Area since 1987. We have been ranked by Consumer Preference Group and rank in the top 5% nationally in customers likely to recommend delivering what was promised and treating customers fairly. We're proud to have been named Inside NOVA's Import Dealer of the Year for the last 3 years in a row and the Edmunds.com 5 Star Dealer award. We're the #1 Ranked Acura Dealer in the nation in customer retention. Our staff is ready and willing to go the extra mile to make sure your experiences at Karen Radley Acura/VW is professional fun and memorable.

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