Crown Acura Richmond in Henrico including address, phone, dealer reviews, directions, a map, inventory and more

8704 W Broad St
Henrico, VA 23294

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Sales: 804-887-2849

Used Cars: 804-887-2849

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Crown Acura Richmond

Overall Rating:

4 (out of 5)

92% recommend this dealer

456 total reviews

Showing the most recent reviews from and DealerRater.

5.0 (out of 5)

Excellent service

Reviewed by Keith from Midlothian, VaSeptember 14, 2023

I purchased a 2024 MDX from Acura of Richmond. When i got a little way from the dealership a light came on in the dash. I took it back to them and they were great about getting right on it. To figure out what the problem was. They even offered to give us another car to drive home. Saying they would have someone bring our car to our house once they got it fixed. They had it fixed in about 15 minutes. Then Fed EX delivered our new license plates to the wrong house. Which we did not figure out till the day our 30 day tags expired. They had someone deliver another set of 30 day tags to my house within an hour of figuring that out. They took full responsibility for the problem. Then had everything settled with DMV by the next day. They then brought the new plates to my house. I delt with Matt. It is such a pleasure to call with a problem, have them take responsibility for it and fix it that fast. I could not be any more pleased with their handling of both issues. I would highly recommend them to anyone.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Keith, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

They are easy to work with and make sure your car is good

Reviewed by JAWSJuly 08, 2023

They are easy to work with and make sure your car is good to go before you buy it.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Stay away

Reviewed by Concerned car buyer from VA April 04, 2023

Sneaky- If you want an honest deal stay away from Crown Acura- because of their lack of due diligence they wasted 5 days of my time and energy.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hello and thank you for notifying me of your recent experience at our dealership. I understand your frustration and I want to assure you that we value every customer. Your recent experience does not reflect the culture and standards of our dealership, and I would greatly appreciate the opportunity to speak with you regarding this matter. Matt Perry, General Manager Crown Acura Richmond (804) 304-1160

Overall Facilities 2

Customer Service 4

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Crown Acura Richmond

Crown Acura Richmond in greater Richmond is proud to serve Petersburg Colonial Heights and Hopewell VA with quality Acura vehicles. With the latest models like the MDX RDX TL and TSX we carry vehicle to fit everyone's need. Come over and visit us at 8704 W. Broad St. and test drive a new Acura or used car. Our customers leave our dealership 100% satisfied with our excellent customer service and our friendly salespeople.

We carry a variety of used cars for you to choose from all of which have gone through our detailed quality inspection before made available on the lot. We offer financing services so you can get into the new Acura or used car you want without a problem.

We at Crown Acura Richmond are not just your greater Richmond Acura dealership we have a full service repair and body shop so you can get the best care for your new Acura or used car. Whether you need Acura auto repair scheduled service maintenance or Acura auto parts we are ready to be your first and only choice for quality work on your car.

Stop by our showroom and see the latest additions to our Richmond area Acura dealership or give us call today!

Ready to buy? Get a price quote before visiting the dealership.

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