Priority Acura in Chesapeake including address, phone, dealer reviews, directions, a map, inventory and more

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1701 S Military Hwy
Chesapeake, VA 23320

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Used Cars: 757-523-1700

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Priority Acura

Overall Rating:

2.4 (out of 5)

30% recommend this dealer

10 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

ASSAULTED BY SALES AGENT

Reviewed by Rob- Former Customer from Chesapeake VANovember 20, 2021

I would like to share my experience with you guys since Priority Acura was not responsive to my requests to speak with management about a sales agent assaulting me. Several emails and phone calls were made to Amber Alcaraz, customer relations and Stacy Cummings, VP: I was physically assaulted during my last visit EVER to Priority Acura on 11/15/2021. The sales associate, and the person that sold our 2020 Acura MDX, Nicholas Gillary forcefully restrained me in the building, forcefully put hands on me after repeated attempts to let go of me and let me leave. Due to the employees escalating the situation Chesapeake police were involved and the situation concluded with me having the choice to go to the magistrate and take out charges for "simple assault" on him. I feel Priority automotive as a huge corporation has a duty to protect me and every other customer that walks through the door. I feel that duty was breached by not having security cameras in place, inadequate training of staff and other staff members allowed the employee to assault me. Worse off the manager was sitting behind the wall listening to the incident happen. I never thought going to the dealership, especially a large name such as PRIORITY or ACURA a staff member would physically put hands on me and allowing the situation to escalate to assault charges. I really don't want to continue on with the criminal charges but I was hoping to hear from priority but I have since given up hope. I asked the manager what was going to be done to resolve this and he said "training and write up" but I don't feel like that is sufficient but I also don't think it warrant's criminal charges Va Code 18.2-57 Class 1 misdemeanor charges. Rob- Former Priority Acura Customer

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

We apologize for your poor experience with our dealership, Rob. We never, ever want our customers to feel this way. If you have further concerns, we absolutely encourage you to reach out to priorityrep@priorityauto.com.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.7 (out of 5)

Great sales, horrible registration experience

Reviewed by James Lang from Anaheim, California (visiting Chesapeake)January 27, 2021

I would love to give Priority 5 stars based on Mike Lee’s exceptional customer service alone. However, this dealership proved to be incompetent and dishonest with regards to registering my new car in California. I was helping a parent through a medical crisis and decided to purchase / drive home a new Acura - to avoid an expensive rental car and potential COVID on an airplane. Before traveling to Priority I emailed and setup the sale (including financing). I specifically asked if they could register my new car in California - including things like Smog testing and VIN verification. I was told “No worries! We can do the entire thing here at the dealership and submit to California electronically. Your permanent plates will be waiting for you at home.” This was not even remotely true. I arrived home over a month later to discover that California rejected their haphazard registration. The finance manager emailed me to inform me that this was my fault and that I needed to go get this figured out - in the middle of a COVID shutdown. I spent 4 hours traveling to two different places to get a VIN certification and Smog certificate. Cost me $110 in addition to my time and the cost of mailing the paperwork to Priority. I humbly requested that they reimburse me for the unexpected $110 (not to mention my time). The response was: “Well, we’ll talk to management.” Zero ownership of the screw up, or the fact I confirmed via email before arriving at the dealership that this would be taken care of. My dad was about to purchase a car like mine from Priority based on my initial review and recommendation. That won’t be happening now. I cannot recommend strongly enough - work with people who are honest and follow through. Unfortunately that is elsewhere. This has been an expensive nightmare. The sales people do their best, but management is dishonest and could care less.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

STAY AWAY!!

Reviewed by R. B. from ChesapeakeJuly 08, 2018

This is long, but gives you an idea of their practices. Back in 2007 was my very first experience with this service department. I went in for a window regulator going out. It was like that when I bought the car, but could not have the dealer in S. Florida do it due to time restraints. I was told that because my window is tinted, it causes more strain on the motor and Acura will not cover it under warranty. I left and went to Hall Acura and they had no issues. I stayed with them. Fast forward to last year, we bought a car from Hall Acura for my wife. Her car started making strange noises and we didnt want to take it all the way to Hall, Priority was closer. They could not reproduce the noise until I showed up and miraculously the noise is there. Sounds funny to me. They fixed the warrantied issue. Fast forward again to last week, I took the original car in for some maintenance that I was not comfortable doing myself. I was told at appointment scheduling that it would be $415. When I dropped off the car, I was told that it would be $500 and something dollars. Yeah I wasn't going to pay that when you told me something else before. I just did the oil change myself with full synthetic mobile1 oil and filter three days earlier. I told them do not do the oil change part of the service. That was going to take $40 off the price. They had my car in at 9:30 am. i was driving by at 3:30pm and the car had not been touched. It had been sitting all day. This maintenance also was supposed to include an inspection. I was told that the car would be ready in 2 hours. How the xxxx could a coolant flush, tranny flush and a proper inspection be done in 2 hours? I showed up at 5:30 and the car was not ready. When the car was finally ready, I get the paperwork and they claimed I needed an alignment. I asked for the paperwork and they could not produce it. They couldn't because they never checked it in the first place. I look at the paperwork after I left and notice that the oil change was completed As soon as I got home I looked and confirmed that they did the oil change with a honda filter. They dont use full synthetic with their basic oil change. So I got downgraded oil. We will see if they fix it like I was told at my next appointment. Now with my newest car. Brought the car in for a transmission issue which is under warranty. Was called and told that the first thing they wanted to try to fix the issue was fluid change before anything else is tried. I was going to be charged for this. Acura recommends the change at 60,000 miles. I still have 17,000 to go. I was told that the dealership recommends at 35 to 40 thousand to change it. Acura knows more than your service department. So I wasnt going to pay for something that isn't absolutely required. If you want to do a fluid change to MAYBE fix an issue on a component that is covered under warranty, then the customer should not have to pay for it. I explained this and was told that I would look into it and give me a call back. 6 1/2 hours later, I called and was told that they were done. I never got a call back. Come to find out, fluid change was never done, but there was a software update done. Still I was never called back. Again, I get poor service from this. After the next appointment, I will never be going back. I highly recommend that you do not use this place for anything.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Priority Acura

Welcome to Priority Acura the premier Acura dealership in Chesapeake Virginia serving Norfolk Virginia Beach and Hampton Roads area. We have a nice selection of new Acura cars and SUVs for sale at remarkable prices. Additionally we have many used vehicles to choose from. Our dedicated staff's number one priority is to provide exceptional customer care for each guest visiting our dealership.

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