Park Place Acura in Plano including address, phone, dealer reviews, directions, a map, inventory and more

6645 Dallas Parkway
Plano, TX 75093

Get Directions

Sales: 833-546-3153

Used Cars: 833-546-3164

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Park Place Acura

Overall Rating:

3.5 (out of 5)

95% recommend this dealer

1292 total reviews

Showing the most recent reviews from and DealerRater.

2.0 (out of 5)

Dealers are account - Watch out for Finance

Reviewed by Quest from Plano, TXAugust 02, 2023

I like Acuras, but I cannot stand the dealership. The pricing games and the pushing and pulling - I'm on my 3rd Acura and I reluctantly deal with these guys. I have had (3) separate poor experiences trying to get a new car each time and EVERY TIME (except ONE) has there been an extraordinary amount of haggling on the price. *As a returning customer for the last 8 years, they treat me as if I'm not going to come back. If they'll take advantage of me on the price, you better believe they'll take advantage of YOU. **BUT** I will say - I've spoken two more than one great dealer here. It's the finance people that are typically the most egregious.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Greetings Quest and thank you for your feedback. We noticed your 2-star rating and would love to have the opportunity to address your concerns, however we are unable to locate your information in our customer system. At your earliest convenience, please give us a call at (469) 620-7939 and request to speak with Jason Feuerberg, our General Manager. Thank you and we look forward to turning your experience into a 5-star.

Overall Facilities 5

Customer Service 3

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Park Place Refused service if using own oil.

Reviewed by MT from McKinneyJuly 28, 2023

I purchased my wifes 2022 RDX from them, sales experience was good relative to other car purchases I've had to live thru. Service department has a bit to be desired, especially since they moved to the new Premier Acura location Today, I was REFUSED service, flat out denied to work on my wifes RDX because I brought my own oil with me. Would not touch the vehicle unless every part used came from their parts department. They said it was a Liability if they didn't use only Acura parts. This is the second service scheduled for this vehicle there, first one they did use my own oil, but this time refused service at all. I have never been turned down service at ANY location, be it Stealership or independent for bringing in my own oil. Should not be an issue if it meets/exceeds the specs for the vehicle being serviced, which it does. I called all other Acura dealerships in the DFW area and they all said they have no problem with using owners oil if they choose. In addition, I chalk marked my tires prior to my first service with Park Place. They did not rotate my tires, but still charged me for the rotation labor. I took my car to a different Acura dealer for service. They were great, said they didn't understand why Park Place refused, but they got me in right away without an appointment and I was out within a hour, not the 3-4 Park Place was estimating for my appointment and same amount of time it took for the first service which was still just basic oil/filter/tire etc. Will never go back there again or purchase from there.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Greetings MT. We would like to address your concerns directly but need a legal first and last name to reference so we can reach out to you. Would you mind giving us a call at (469) 620-7939 and requesting to speak with Jason Feuerberg, General Manager? We hope to speak soon so we can resolve this. Thank you.

Overall Facilities N/A

Customer Service 3

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Bad Costumer Service

Reviewed by Owner of Acura RDX from McKinney, TexasJune 05, 2023

I have a very bad experience with Marco Martinez, service department. Our Acura was diagnosed with a need for a catalytic converter replacement. I was promised to this man that he will order it for us. No communication from him if the said parts had arrived and if we call or send email he never answers. Very bad costumer service. Not good to be in his position.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 2

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

About Park Place Acura

David McDavid Acura in Plano has a history of providing customers courteous honest service. We speak your language - staffing bilingual auto experts that speak 9 different languages! Serving Dallas/Fort Worth and the surrounding areas if you're looking for a New or Certified Acura or one of our many luxury pre-owned vehicles we can help you find the perfect fit. Our rave-worthy service department offers Pick Up and Delivery. We can pick up your vehicle from your home or office! Just schedule a pick up & delivery time and we'll reach out to pick up & deliver your vehicle.

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