18002 Interstate 45 North
Houston, TX 77090
Sales Department
| Sun | Closed |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 8:00am – 5:00pm |
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Overall Rating:
4.9 (out of 5)
94% recommend this dealer
1457 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Miguel is best svc advosor at Gillman North Acura.
Miguel is best svc advosor at Gillman North Acura. $7K service needed but Miguel alerted me what was needed now abd what could wait. I trust him and will be back next month for needed repairs. He's transparent, listened to my concerns and didn't intimidate/scare me to do all repairs now when I'm not financially ready to spend $5K. I'll be back in a month to do additional repairs snd will request Miguel. The B.E.S.T. advisor ever worked with in last 45 years!
Dealer Response
Monya, thank you for taking the time to share your feedback. Each employee is a valued member of the Team Gillman Acura and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Gillman Acura Team
Maximum rating = 5
I have been going to Acura Gillman since 2012, when I
I have been going to Acura Gillman since 2012, when I bought my first new Acura. This is the first time I have been disappointed by the service. I went there (with an appointment) to replace a tire with sidewall damage. As I discussed with the service rep: if warranted by the conditions of the tires, I would like to change a second tire with the damaged tire (change out a pair) to keep wear and tear even. After about an hour, I got the service report from the Tech on my phone. It indicated (apparently) above average wear and tear at 23K miles on the tires. I talked to the service person. He said the car was finished. Upon asking, only one tire had been changed. I asked for the second tire to be changed as well, and an alignment. That took another hour of waiting. When it was done, only the second tire had been changed, no alignment. As I was asking what happened to my instructions, I was told this was a miscommunication. I am knowledgeable enough and assertive enough to communicate my needs, and I was willing to pay for the service. As such, I am very disappointed at the service.
Dealer Response
The behavior you described does not align with our team's values, and we would sincerely appreciate more information regarding your experience. Unfortunately, based on the name you have provided on this post, we are unable to find any customer information in our system or a visit to our location. So, if you would please, reach out to me directly, I would be happy to discuss this further with you. Sincerely, Marla Cardenas mcardenas@teamgillman.com 832-513-4844
Maximum rating = 5
Excellent place to take your car for service, the staff
Excellent place to take your car for service, the staff is awesome and they take pride in their work
Dealer Response
David, we sincerely appreciate your feedback. Each employee at Team Gillman Acura is a valued member, and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Gillman Acura Team
Maximum rating = 5
At Gillman Acura in Houston we offer new Acura cars along with Houston used cars trucks and SUVs by top manufacturers. Our sales staff will help you find that perfect new or used car in the Houston area. Stop by and see our selection of new Acura MDX TLX& RDX in Houston.
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