Hiley Acura

I had called four times requesting a call back to no avail. We had a 9:30 am appointment to have tires put on the used car we purchased at Hiley Acura Ft Worth and it took THREE HOURS AND TEN MINUTES for them to accomplish the task. Also, the finance guy did not even look at the paper we presented that showed we had already been pre-approved for a loan through the credit union. Customer service is poor.

Nov 17, 2021 Disappointed "Poor customer service from Sales Manager Eric...." Poor customer service from Sales Manager Eric. Unfortunately after test driving a used vehicle, I was not interested in purchasing. When I inquired about a new model pricing, he said ‘I could lower the price, but I won’t’. Then said ‘yeah, this deal is not going to work bro’. I guess this is Hiley Acura representation of their brand. Unprofessional and disrespectful.

I traded in a lease vehicle in 2019 and got another vehicle. The finance company started calling me over a year later to advise the account was past due on the car I traded in. I told them I no longer had the vehicle and it was traded in, they claim they didn’t know because Hiley Acura nor myself didn’t tell them it was traded in. So now they are putting all types of fees and trade in wear and tear on a bill and expecting me to pay it. Anything that was due should’ve been stated at the time of the trade not almost 2 years later. I’ve been calling Hiley for the last 2 years and no one wants to take ownership, they keep advising they will look into it and call me back but nothing ever happens. I’m tired of calling and want this off my credit because I’m not at fault. This issue needs to be handled between Hiley and Acura Financial before I get my lawyer involved.