Hiley Acura

As a former secret shopper, I value customer service "Hiley"! After having shopped around multiple car dealerships within the past month or so, I am impressed with attention to detail and Ralphael's desire to meet our specific needs. We were surprised to hear of the fifteen hundred dollar reconditioning fee, but appreciated Eric's detailed explanation. We are still looking but hope the best value will eventually be found at Hiley Acura.

Apprehensive about bringing my car in because of the sales experience. I could not put into words.The exceptional treatment and empathy for my car's issue by the service department. Unfortunately I have a job where I work six days a week and don't know when i'm gonna get off, Michelle the service adviser and her team worked on my schedule and got me in for what was thought to be a quick fix, turned into needed replacement part. I was kept informed while my car was in service and contacted as soon as part came in a day and a half later. Returned to have the service completed and it was done much faster than the anticipated need your car over night...fixed in under 4 hours from drop off. Every encounter with each service member was more than outstanding customer service, could not suggest any improvements! Restored my faith in this dealership! Thank you again entire service team and outstanding customer care to Michelle!

I had called four times requesting a call back to no avail. We had a 9:30 am appointment to have tires put on the used car we purchased at Hiley Acura Ft Worth and it took THREE HOURS AND TEN MINUTES for them to accomplish the task. Also, the finance guy did not even look at the paper we presented that showed we had already been pre-approved for a loan through the credit union. Customer service is poor.