David McDavid Acura of Austin in Austin including address, phone, dealer reviews, directions, a map, inventory and more

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13553 Research Blvd
Austin, TX 78750

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Sales: 512-614-3002

Used Cars: 512-614-3002

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 3:00pm

Reviews of David McDavid Acura of Austin

Overall Rating:

4.3 (out of 5)

81% recommend this dealer

367 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

They need better customer service in the office, they did...

Reviewed by jamienelson2683November 26, 2021

They need better customer service in the office, they did not no where my keys were at.Cause the guys was off and they don't communication with the office manager. The guy should have to me he was not going to be there on Friday when I pick-up my car. I did ask for my windows to be tinted cause my bill was 4,200 so I ask for free tinted now I am grading that because they were in hurry to get my tint done.so now I have flaws in the tint, they should have to told me sorry we are to busy to do your tint. I would have been ok with that. And my bills was 4,200 and I can still hear the knocking in the engine, they told me I have to replace a part of the engine and that would cost me around 1,800 and they already had that part of engine off. I would have pay 500 not 1,800. I am trying to keep this car cause this was my aunt car. She committed suicide in August 2021 she was in the marines.I am trying to keep her car alive cause it was hers. I already had to pay 6,000 for her car and then other 4,200. the price is so reductions. I cause all dealership does this to there customer. Then 2 of the guys don't really get alone there you can tell. you should be professional at work. It doesn't matter if you like or don't like your co-worker the Customer

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

One star is generous for these xxxxxxx. One week ago we...

Reviewed by robNovember 04, 2021

One star is generous for these xxxxxxx. One week ago we spent $3,000 for service on my daughter's 2018 MDX, was supposed to take a day and a half. Took 4 days. Today the car wouldn't start, 2 blocks from the dealer. My daughter called them, she had her 4 month old baby with her. They told her she was on her own, they could not and would not help.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Greetings Rob and thank you for sharing your concerns. When the vehicle was here 2 weeks ago, we tested the battery and it passed at that time. We value your daughter as a client and actually did everything we could to assist her when her vehicle wouldn’t start, including offering to cover the tow charge to bring the vehicle back to our dealership. Your daughter insisted that we come to her location to fix the vehicle, however this is a service we do no offer. She then informed us that she had a different tow service on the way and would go to a different location. I am happy to address her concerns personally and can be reached at 512-401-5974 if she’d like to give me a call. Thank you. Harold Parish, Service Manager

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

This has been one of the worst car buying experiences...

Reviewed by Mark Anthony Mays IOctober 28, 2021

This has been one of the worst car buying experiences ever! Started out great and went downhill from there. Tony was our salesperson. He did a great job with the demo and presentation. Explained the features and benefits really well. During his presentation I see some scratches on the bumper. I point these out to Tony. He assures me they will be taken care of. We were encouraged to fill out a credit app to give the dealership a chance to finance. We said ok even though we knew our credit union would be hard to beat. Tony explained that he was off on Wednesday. I said no problem we would wait to hear back about our app. Wednesday evening about 5 p.m. after not hearing anything I call Tony. He says he will check what's going on and call me back in a hour. I don't hear back from Tony. I call the dealership and speak to Clifton Goldsmith the GM of the dealership. He informs me that they only have one finance manager working and he's been really busy. The finance manager calls me to get more information. Mind you if our app hadn't been just sitting on his desk all day these questions could have been answered much earlier. He calls me back and says we got you approved at 16%. I tell him that won't work for me. I call UFCU and get approved for 6%. We go to pick up the car on Thursday and the scratches on the bumper are still there. I take delivery and I am told to come back on the 25th and they would give me a loaner while they take care of scratches. The loaner they offered was a Buick Enclave. I'm sorry I thought Acura was a luxury brand? Why would I take a Buick when I bought a MDX. I was told they have really low inventory,but 5 managers driving MDX and RDX demos. Do yourself a favor and go to Sterling Acura instead. I promise you will be treated like you bought a luxury vehicle.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for bringing this to our attention, Mark. Have you not yet spoken with our General Manager? If so, you can reach out to him directly at (512) 401-5940 or cgoldsmith@mcdavid.com. Thank you and we hope to have the opportunity to address your concerns and turn this around.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About David McDavid Acura of Austin

At David McDavid Acura of Austin we are the leader in client retention for sales and service. We foster an environment where associates go above and to take care of our clients. Our knowledgeable associates believe we create an atmosphere of which they are proud. With a long history built on trust--we believe every customer deserves to be listened to and treated in a friendly and sincere manner. We strive to be the premier dealership in our area where clients prefer to go for all their automotive needs.

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