Acura of Austin North

Decent deal for the car but they wouldn’t sell for agreed price without using their finance. And then threatened to invalidate temp tags until a finance customer review was completed. Left a bad taste. But good car for decent price in the end.

Went to get the inspection done and there is a change in the pick up. Its not picking up as good as it used to before inspection. Estimates for repairs are too much. This dealrship quoted close to 4000$ and for the same the other dealer quoted 800$. Better avoid this center.

I have a bad experience with the two advisors Jack and Lance at the service center. Afterwards, the online service took my contact and said somebody will follow up with my complaint but it does not happen either. I gave Jack/Lance another chance by texting them via their service msg system but all my texts are ignored. So I don't know what to do other than posting my bad experience on online review to help others. My first advisor is Jack. My mdx alignment was first checked on 5/17 and flagged with rear toe to be out of alignment. I agreed to pay $114.84 to have it aligned. At pickup time, I did not see any work report copy inside my car to show the work had been done. Later on, Lance told me the copy should have been there. When I asked if there is any record that shows the alignment actually happens, he said there is none besides that non-existing copy. I did not know to ask for it at the time besides trusting that Jack is an advisor of a luxury Acurar service center. On 7/20, my car alignment was checked again when I brought it in for unfinished warranty fix (it took 2 months to have it done but it's another story I'll tell later). This time alignment report shows the rear toe has exact same problem indicator. I suspected I may have paid for a service that was never done. On 8/18, I brought the car in to ask about that mis-alignment. Lance greeted me this time. I told him the alignment work might have never been happening since the before and after reports looke almost identical. He looked up in his computer and pointed out there are minor movements from the indicating arrows on other wheels, that would prove the work has happened in his opinion. None other copy/record can be found/stored though since Lance told me the alignment was done in another building other than the one he and other advisors are sitting. Lance asked me to have the car to be worked on again. I said I would refuse to pay for the same work supposedly to be done previously. Lance would not open to that. He started looking into his computer and asked why I did not bring the car in for oil changes. I was surprised to understand how it is relevant to the issue at hand. But politely, I answered I did those myself since I like my mdx and changing oil is easy. I can do so with my personal care. I did have several services done at David McDavid of Austin over the course of 15 years (I am a proud owner of 2 mdx since 2007). From business point, I think Lance was using the amount of money I have paid to his center to decide whether he should treat me as a customer nicely or bad! Unfortunately, he only looked at how many times I brought my mdx in for oil change to decide I am not worth to be his customer! Lance continued to talk about David McDavid Acura is the best of all Acura centers around Texas to turn customers around. I appreciate that information if it is relevant to my misalignment issue and how he addresses my concern of my paying for a service that is not perform. I left in disappointment and sadness because of how unfairly I as customer was treated. The fact of the matter is that I could not find the alignment report supposedly left in my car if the work is done and Jack/Lance would not provide me any record in the system showing me the work is performed. What has shocked me is on the following day when I brought my mdx to Austin's Automotive Specialists to have my car alignment done. After checking on my car, they told me my car alignment is fine! In disbelief, I asked them several times and also showed them the before copy of alignment checks done by David McDavid. They still confirm that my mdx alignment is fine! I texted Jack to follow up but got no replies! Previous comment and review rating got no follow-up from Lance even though he promised to deliver a complete satisfaction! All that really give me doubt about their genuity of striving to provide the best service possible!