1100 Interstate Highway 20 West
Arlington, TX 76017
Sales: 817-380-4975
Used Cars: 817-753-3015
Sales Department
| Sun | Closed |
| Mon | 8:30am – 9:00pm |
| Tue | 8:30am – 9:00pm |
| Wed | 8:30am – 9:00pm |
| Thu | 8:30am – 9:00pm |
| Fri | 8:30am – 9:00pm |
| Sat | 8:30am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 5:00pm |
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Overall Rating:
3.3 (out of 5)
90% recommend this dealer
1441 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Cars are left up long after they are sold.
Cars are left up long after they are sold. Then they spam you with "other" offers. Shady practice. Transparency is key!
Dealer Response
We are sorry that this situation caused frustration, as our goal is always to provide clear and transparent communication. Our intention is to ensure customers receive accurate information and relevant updates. We value your feedback and encourage you to reach out to Mike Luong, our General Sales Manager, at mluong01@vtaig.com so we can better address your concerns.
Maximum rating = 5
Some of the cars showing up on the search from this
Some of the cars showing up on the search from this dealership is just car bait. The car wasnt even available even when I called them and asked and was told it was. I drove 1hr to find they wanted to show me some other car to sell that one which is nothing like the one I was searching. BEWARE!!
Dealer Response
We take your feedback seriously and understand your frustration. Your experience falls short of the honest and transparent service we strive to provide. Your concerns are important to us, and we would appreciate the opportunity to discuss this further. Please contact Mike Luong, our General Sales Manager, at mluong01@vtaig.com so we can address this situation directly and discuss how we can better serve you.
Maximum rating = 5
During my recent service on November 1st, the customer
During my recent service on November 1st, the customer service at Vandergriff Acura in Arlington was truly exceptional—well beyond Five Stars. Chantelle, the supervisor, is highly professional and warm, with excellent people skills. My consultant, Taylor Johns, communicated clearly throughout the process, and went above and beyond by personally checking my car after the service and explaining the oil-life status to me. Hailey also stayed in close contact with me and maintained great communication. The repair team did an outstanding job taking care of my car. Overall, I am extremely pleased and deeply appreciative of the entire team’s exceptional service.
Dealer Response
Thank you for your outstanding feedback about your November 1st service visit! We're thrilled that Chantelle's professionalism, Taylor's extra care in inspecting your vehicle, and Hailey's excellent communication exceeded your expectations. Your appreciation for our repair team means so much to us. We're delighted the entire team provided you with exceptional service at Vandergriff Acura!
Maximum rating = 5
Welcome to Vandergriff Acura a Berkshire Hathaway Company. We are a Dallas Acura Dealership that is proud to be the premier Acura Dealership in Dallas Fort Worth and the surrounding area. Vandergriff Acura has an excellent reputation for great customer service and we appreciate and recognize our Acura Dealership Staff Employees who excel in customer satisfaction. The Vandergriff Company History started in 1937 and we have many years of building our reputation for Texas-sized deals and great service. This Texas Acura dealer still strives to provide for and accommodate every customer with the finest service experience attainable.
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