1100 Interstate Highway 20 West
Arlington, TX 76017
Sales: 817-380-4975
Used Cars: 817-753-3015
Sales Department
| Sun | Closed |
| Mon | 8:30am – 9:00pm |
| Tue | 8:30am – 9:00pm |
| Wed | 8:30am – 9:00pm |
| Thu | 8:30am – 9:00pm |
| Fri | 8:30am – 9:00pm |
| Sat | 8:30am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 5:00pm |
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Overall Rating:
3.3 (out of 5)
90% recommend this dealer
1439 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
During my recent service on November 1st, the customer
During my recent service on November 1st, the customer service at Vandergriff Acura in Arlington was truly exceptional—well beyond Five Stars. Chantelle, the supervisor, is highly professional and warm, with excellent people skills. My consultant, Taylor Johns, communicated clearly throughout the process, and went above and beyond by personally checking my car after the service and explaining the oil-life status to me. Hailey also stayed in close contact with me and maintained great communication. The repair team did an outstanding job taking care of my car. Overall, I am extremely pleased and deeply appreciative of the entire team’s exceptional service.
Dealer Response
Thank you for your outstanding feedback about your November 1st service visit! We're thrilled that Chantelle's professionalism, Taylor's extra care in inspecting your vehicle, and Hailey's excellent communication exceeded your expectations. Your appreciation for our repair team means so much to us. We're delighted the entire team provided you with exceptional service at Vandergriff Acura!
Maximum rating = 5
The initial complimentary service, oil change, was done
The initial complimentary service, oil change, was done during this service. I was informed that the rear axil differential needed to be done to fully complete all required maintenance.
Dealer Response
Thank you for sharing your positive experience with the complimentary oil change service. We're glad our team kept you informed about your vehicle's additional maintenance needs and appreciate the opportunity to help maintain your vehicle's performance.
Maximum rating = 5
I love my new MDX!
I love my new MDX! There were a couple hiccups with my paperwork but everything was resolved and I would definitely do business with Vandergriff in the future.
Dealer Response
Thank you for sharing your experience with us. We’re sorry to hear that receiving your paperwork and follow-up communication has been so difficult, especially after making such a long trip to purchase your vehicle. Clear and timely responses are important, and it’s concerning to hear that this hasn’t matched what you expected after the sale. Your feedback helps us revisit our follow-up process to ensure customers feel supported even after they leave the dealership. We’d like to assist in resolving this as quickly as possible and make sure you receive everything you need. Please reach out to Mike Luong, our General Sales Manager, at mluong01@vtaig.com so we can review the situation and get your documents to you promptly.
Maximum rating = 5
Welcome to Vandergriff Acura a Berkshire Hathaway Company. We are a Dallas Acura Dealership that is proud to be the premier Acura Dealership in Dallas Fort Worth and the surrounding area. Vandergriff Acura has an excellent reputation for great customer service and we appreciate and recognize our Acura Dealership Staff Employees who excel in customer satisfaction. The Vandergriff Company History started in 1937 and we have many years of building our reputation for Texas-sized deals and great service. This Texas Acura dealer still strives to provide for and accommodate every customer with the finest service experience attainable.
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