Vandergriff Acura

We did not know the car we bought was in an accident prior to us buying it till we went to sell it. We bought an extended warranty for it as well and already 2 items were not covered.

1 star for the simple fact zero wasn’t an option. Never would I recommend somebody do business with this dealership. I live 4.5 hours away and made an agreement on a price at 1 pm and began my drive to the dealership. I had asked to get the deal in writing, not just a verbal commitment from Tracy, the pre-owned manager. At 2:30 I called to ask about the contract and was told by the salesperson Jeremy that the car had been test driven and may no longer be available. A quick 10 minutes later, Jeremy called back to say the car was sold and proceeded to blame me for having been difficult to negotiate with. GO FIGURE. The price had been agreed upon already so that was an excuse for poor and shady business. I asked for Eric (GM) or Tracy to call me back and unsurprisingly, neither one did. I wasted a 3 hour round trip because of these people. Stay far, far away from this shady place. Completely unacceptable.

Let me first write that I did not purchase a vehicle from Vandergriff. We did not come to terms, which I completely understand and am very thankful of at this point. As the process went on, I became more and more concerned. It's the way we got through the process that is most distressing. On the Vandergriff website, and in their responses to reviews, they write how committed they are to customer satisfaction. Those are marketing words and not truly something this dealership believes in. Their tactics were deceitful, dishonest and unprofessional. The price of the vehicle was raised the day I was to negotiate the price - the reason: "market demand". As with other reviewers, Vandergriff included $2,917 in options - none of which I wanted or requested. When asked to remove them, they communicated to me that the clear coat finish was already done. Interesting when the vehicle didn't have it done when I spoke with them on Saturday evening, but somehow was done by 11:00am Monday morning (closed on Sundays) and yet pictures showed that nothing had been done to the vehicle. I spent 4 hours back and forth negotiating, all of which could have been done in less than 30 minutes if they were truly interested in customer satisfaction. The issue - management. From the General Manager, Jimmy Le, to the General Sales Manager, Mike Luong, to a Sales Manager Eric Fuentz (who has been mentioned in a number of reviews in a negative way) and another named Tracy, not one was interested in calling me back to discuss the deal or my customer dis-satisfaction. They don't care. And the way they treated a junior sales person was horrible. Management played him to get the sale and put him in a very difficult position. So if you want to buy from a reputable dealership, do what I didn't do and read the reviews. Vandergriff is not one of those reputable dealerships. My issues are not uncommon for Vandergriff and I anticipate receiving a response about how important my feedback is and how sorry they are that it happened. Nothing has changed with the feedback they've received. Buyers beware. Vandergriff uses the old school, high pressure, deceptive tactics, "I have to talk to my manager" (but the potential buyer can't) type of salesmenship to sell you a car. If you chose to buy from them, best of luck.