11410 Perry Hwy
Wexford, PA 15090

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Sales: 724-741-1150

Used Cars: 724-741-1150

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Baierl Acura

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

4-hour round trip twice; car was still unprepared.

Reviewed by John from PAAugust 26, 2023

Extremely disappointed. Came to view a car that was posted online and available on the lot but turned out to be very dirty. (Dog/Cat hair everywhere inside.) Still test drove the vehicle and noted some very dirty areas of the vehicle that the salesperson assured would be resolved in the clean up, figured out some numbers and then drove the two hours home. Came up two days later to finalize the deal and the car was still filthy on the inside. The steering wheel was still very dirty with what I can only imagine was french-fry grease, and the ceiling still had splatter spots, which I had pointed out on the test drive. The salesperson said that it wasn't going to be perfect because it was a used car and that he could take it back down but we would have to wait two hours after already having an appointment that morning for everything to be ready, and he also then couldn't be sure the finance department would be available and was very pushy to try to get me to sign while they were "cleaning" it. I was very frustrated as we weren't able to buy the car the first day we were there because it wasn't ready, so to have to take the 4-hour, round-trip drive a second time, just for the car to be filthy was extremely upsetting. I tried to compromise with the salesperson by saying that we would be willing to get it detailed ourselves and to work with us on the price to adjust for that but the salesperson wasn't having it so we had to walk. I have extremely bad, medically documented cat allergies, so the state the vehicle was in was absolutely unacceptable. Very disappointed, and I would STRONGLY warn anyone coming from a long distance to think twice.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hello John, We appreciate having the opportunity to earn your business. Receiving this feedback is regrettable, as we take pride in the way our preowned vehicles are typically presented and know your time is valuable. That we dropped the ball here is unfortunate and I will be discussing this matter with our team. I’d like to speak with you personally regarding this experience as well and ask that you reach out to me through the number below. I hope to hear from you soon. Thank you. Lauren Rosenbayger Sales Manager 878-332-7112

Overall Facilities 3

Customer Service 2

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Wonderful service great salesman.

Reviewed by SorisiodaAugust 15, 2023

Wonderful service great salesman. Feel like you are important and listens to your needs Highly recommend

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Hello, Every guest who presents us the opportunity to earn their business deserves our best effort, and we're thrilled to hear you enjoyed such recommendable assistance here at Baierl Acura. Thank you very much for your kind feedback. We wish you many safe and happy travels ahead and are here to help with anything else you may need along the way. Stop in and see us again anytime.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Everything was smooth and fast.

Reviewed by samutkusNovember 28, 2022

Everything was smooth and fast. I would deal with again without reserve. Thanks Bob and the rest aof the team.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Hello, our Baierl Acura team loves to hear of five-star experiences from our valued customers. Thank you for your kind words for Bob and the team. We hope to see you again in the future.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Baierl Acura

We're part of an auto group that has over 50 years of experience serving Pennsylvania since 1965. Even after all those years and all that growth we remain absolutely dedicated to our customers and our community. At our Acura dealership we work hard to deliver customer-centered service that puts your needs at the forefront of all that we do. At Baierl Acura we work as a team to give you the best customer service that we can every time.

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