Smail Acura in Greensburg including address, phone, dealer reviews, directions, a map, inventory and more

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5035 US-30
Greensburg, PA 15601

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 5:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Smail Acura

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

503 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Ms. Eileen Burton

Reviewed by Eileen Burton from Connellsville, PAApril 21, 2021

Young lady contacted me and left a voicemail...on a Saturday, on or about April 11th and have not heard a word from her since. I reached out twice, once as a reply to text message and twice by phone without success.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Eileen , we're disappointed to hear of the negative experience you had at our location. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. Our manager will be in touch. Smail Acura

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.4 (out of 5)

I brought my Toyota to Smail Acura for the complimentary...

Reviewed by TGApril 21, 2021

I brought my Toyota to Smail Acura for the complimentary annual state inspection like I always have since purchasing it used from this dealership. According to Joseph Giarrusso (Licence #4376) it failed the annual safety check due to an alleged issue with the intermediate steering shaft. The mechanic said the shaft was making a clunking noise whenever you turned the wheel aggressively, and needed to be replaced as it was a safety issue. He said the car would also have to be realigned after replacing the shaft. Total estimated cost for the repairs would be $650.00usd for the part and installation, and $139.95 for the alignment. I declined the repair, and called the local Toyota dealership. The service manager said it was a common issue for some Toyotas, but that it wasn't a safety issue and it should have passed the state inspection. He also stated that if it was done by a trained mechanic, alignment was also unnecessary. All that would be necessary to alleviate the annoying clunk would be to grease the splines on the intermediate steering shaft. I understand that business profits are down during the Covid crisis, however I believe Smail Acura tried to give me the "shaft" by this unnecessary repair, and simply applied grease to the splines and it passed the safety inspection at the Toyota dealership. No more annoying clunk when the steering wheel is aggressively turned. Total cost: about $1.00usd.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Excellent service. Clint was very helpful and...

Reviewed by jmaruccoDecember 29, 2019

Excellent service. Clint was very helpful and enthusiastic. Never felt pressured and was a pleasurable experience. Joe was equally pleasant and helpful. I would highly recommend this dealership.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Smail Acura

SMAIL ACURA IS THE AREAS ONLY 15 TIME PRECISION TEAM WINNER.

Smail Acura has earned the Dealership of Distinction
award for the 15th year for its exceptional performance during 2019. This distinguished honor is
reserved for only those select dealers that excel in providing an exceptional client experience.

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