Do your homework!
Reviewed by KM
in Ardmore
December 20, 2020
TLDR: Do your homework before stepping foot in Piazza Acura of Ardmore.
If you want to be insulted and go on an adventure, boy do i have the place for you to buy a car. I went in on a Monday and did a test drive. As i was talking to Bobby about the vehicle, i had to listen to him talk on the phone to Paul, the used car manager, who was probably sitting in his office. I could tell they were getting annoyed because information wasn’t being passed first hand from me. Bobby hung up and a few minutes later, called again. Paul then become frustrated and decided to finally come out and talk to me, which he should have done at first in my opinion. As i was talking to Paul, he said to me “so you don’t really know what you want”. Well let me to tell you, i am very particular and know exactly what i want Fast forward to Friday, I spoke to Bobby a few times throughout the week and we checked in on Friday to which we agreed on the price with his used car manager (Paul) that was confirmed via a voicemail. I return the call and I confirmed the price. About an hour later I get a text that says, in short, sorry we can’t sell it at that price. Now I’m quite annoyed. I asked to get some all weather floor mats and am told it would be $200, but they could do 2 free oil changes, loaner car and lifetime inspections. Well, if you’re curious when you buy a car from Piazza they give you 1 free oil change, loaner car and inspections as part of their Piazza Advantage program. So here we are, they’ve reneged on the agreed price and gave me one free oil chance as goodwill. I figured since they reneged on the agreed price they could throw in the mats or take them from another car for sale. At this point I want the car and don’t want the headache. Now, we are sitting at the table about to sign the paperwork and they give me my monthly price. I said that doesn’t look right, Bobby said , yeah thats the monthly cost. I said “no”. To which he says it includes Gap, extended warranty, and oil changes and inspections. Felt very sneaky and I’m glad I knew what I was expecting first. It would have been nice if they had asked me that originally, rather than just including it. Then when i asked for the numbers he said i had to wait. I said I want to see the numbers to which i was told no again. As i was walking out of the store, Paul intercomed Bobby to ask him to come into his office. Paul was awfully kind to print out the one sheet of paper that showed all the costs to ensure nothing was being hidden from me. He also never asked about plates and assumed i needed new ones. Wrong again. You know what happens when you assume, right? Yupp. I’d only buy here if they have the exact car you want. After speaking to Paul, he has blamed it on training and said he could throw the floor mats in for free. As I told him, it’s too late now.
Philadelphia
Reviewed by Steve .M
in Philadelphia
October 27, 2019
Crooks ! They sold me a used vehicle and gave me a 3 month warranty but if there are any problems I would have to pay 50 percent for repairs. They really think that people are stupid. I found out that the vehicle is still under warranty. They did not tell me this I had to find this out myself dam crooks. Come to find out there is a problem with the vehicle sales person Kevin Lee lied to me to my face and said there was nothing wrong. It's a dam shame that people are dishonest. I would advise people to stay far away from this dealership they are dishonest.
Easy to Work With
Reviewed by Patrick
in Phoenixville, PA
October 23, 2016
Quick, honest, extremely knowledgeable, friendly and left feeling like I got a good deal. The right car for the right price without any back and forth.
