Acura of Salem in Salem including address, phone, dealer reviews, directions, a map, inventory and more

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2475 Commercial St SE
Salem, OR 97302

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Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Acura of Salem

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

179 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

The best dealer on this town.

Reviewed by MiguelykamiJune 30, 2022

The best dealer on this town. Best customer service. The help was on point . The do care about the customer

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Yes we do! Thank you for the review and for choosing Acura of Salem!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

They use a bait and switch method on their oil changes.

Reviewed by Ksnd4422$May 25, 2022

They use a bait and switch method on their oil changes. They tell you one price, but when you pick up your car it is $20 higher.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for sharing your experience and leaving a review. We never want anyone to feel like they were given anything resembling a "bait and switch". We'd love to work with you to try and make this right. Give us a call when you can and ask for the Service Manager, Mike, or you can shoot an email to service@acuraofsalem.com

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I’m still so blown away at my experience at Acura of

Reviewed by randsc7March 22, 2022

I’m still so blown away at my experience at Acura of Salem. I cannot express my gratitude enough with these people. They were never pushy or seemed like a typical salesperson would. I talked to 5 different people that day, and ALL of them were so kind and treated me like family. The first one I talked to was Eli, and he doesn’t even sell cars, he sells the commercial vans, but he was STILL willing to answer my questions. If it wasn’t for that, I probably would have never met Cyndy. As soon as I met her, I don’t know what it was, but I knew I was gonna get a car from her. And she worked with me for quite a few hours until we got the car I came for. And later they told me they treat each other like family there, and before they even said that, I was thinking it! I would 100% recommend anyone to come here when they’re ready to get the car of their dreams. I know I’ll be back for my next one!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

We do our best to inject kindness at every interaction. Thank you for choosing Acura of Salem and for leaving such a kind review.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Acura of Salem

Acura Of Salem is part of Donofrio Dealerships a group started by Don Donofrio in 1962 with his first dealership Skyline Ford. The family-owned business has expanded over the past five decades to include a number of makes with Acura Of Salem opening in 1989. This was just three years after Acura models were first offered to the American marketplace making Acura Of Salem the premier dealership to offer the brand to Willamette Valley and Salem drivers.

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