Dave White Acura

I am a long time Dave White Customer. I am on my fourth Acura from there. I stayed with Dave White because of their service department. However, as of late I have found the service department to have become more business oriented rather than customer oriented. I used to walk in and everybody would say hi, smile, chat for a second ask questions about the car and made me feel at home. This last visit I felt like I was a customer who just happened to need their services. I miss the warms the camaraderie and caring atmosphere that was once there when I go looking for a new car , I won’t feel that I have to stick with Acura because of my love for the service department

Daryl at Dave White Acura was wonderful to work with. He was patient and helped me get the perfect car for our family.

Generally I am very happy. I was not on my last visit. When I booked an appointment, I specifically asked for maintenance and a mechanic to check out a problem I was hearing as it is a 3ish hour round trip for me to come to this service center and I had a limited window to complete it with my schedule. When I arrived, I was told no one was available to evaluate my problem but my service was completed. Communication either to me ahead of time for an appointment - or finding a way to get everyone taken care of - is an expectation. I've rated Lisa below but I'm not sure if she's ultimately the person who is accountable to this process.