Paragon Acura

In short, the entire experience was terrible and fell way short of our expectations. Wilson, our sales representative, tried his best to manage our expectations but his professionalism was good for a very short period of time, but, we felt that my wife and I did most of the work for the staff at Paragon Acura. We purchased a 2016 Acura MDX with 32k miles, including a 5-year warranty. After completing the paperwork and being advised by Wilson that we can use our own financing, we were contacted that next day saying that we had to use financing only through Paragon Acura. This is after we were approved at our own lender for the entire amount of the car and warranty – 24 hours! Wilson, nor his manager, Richard, did not believe that we would be able to do that. The rate that we had was much lower that the rates that Paragon was giving us. I’m not going to question the legality of this since I know that the customer should be given the lowest rate and the best price. Also, after agreeing to go a little higher in rates to close the deal, we were called back and told that we can use our own financing company with the lowest rate. This is only after our credit was pulled and the document was completed, including the lien which was created under the incorrect lender. Paragon’s financing team approved a loan with MCU. We don’t know why and we were not really given an understandable response when we questioned this. In addition, Wilson had told us that he ordered rubber mats for the SUV at no cost to us, as a way to appease us (we know), and make up for our time and inconvenience. The rubber mats never came and now Wilson is blaming the service department. I don’t know how Paragon trains their staff or what’s expected of the service level, but, there is much to be desired and we will not be buying anything again from Paragon Honda or Acura. We live close to Ralley and the dealerships in Roslyn on Northern Blvd. Maybe, the current clientele is ok with very poor service and very questionable sales and financing tactics because they can’t do much about it, but, to us, this is unacceptable. The reason I write this review is because I was told that since Paragon Honda does more volume in car sales, hence, management cares more about that than the banana republic sales practices at Paragon Acura. Paragon should address this and correct this as it’s a reflection of who you are and the Paragon reputation. Maybe Acura's corporate office in Japan will care if I write to them.

I had a great experience at Paragon Acura my sales rep. Was so professional and he really took the time to explain everything to me about my deal. Diony Reyes was great and I really recommend. Cheers

Their patience is beyond words and they work with you from the very beginning until the very end! They really work hard to give you the most support possible!