Crest Acura

I want to preface this review by stating that my issue lies solely with the service, not the sales team at Crest Acura. However, service experience inevitably influences purchasing decisions—and in this case, it has. I brought in my 2014 Acura RDX with 95,000 miles, a vehicle I’ve owned and maintained for over 8 years. I booked the appointment two weeks in advance and dropped it off the night before. At 8:00 AM the next morning, I received a call informing me they refused to work on the car due to its “age and mileage.” They knew the year of the vehicle when I called and spoke to the service adviser to book the appointment! I was stunned. When I questioned this absurd reasoning, the service manager changed his explanation multiple times: • First, they were short-staffed. • Then, it was too old and had too many miles. • Then, they hadn’t serviced it in years. • Then, they questioned why I had gone elsewhere (I had a single alternator replacement while traveling out of town). He repeatedly accused the car of being “poorly maintained” despite having no valid reason or inspection basis. Since when does a 2014 Acura with 95k miles qualify as too old to diagnose—especially at a franchised dealership? This back-and-forth made absolutely no sense. Frustrated, I went to the dealership in person. The service manager, Jorge, was rude, belligerent, and dismissive. When I asked to speak to his superior, he arrogantly said, “I’m it, I’m the manager,” and when I asked if he owned the dealership, he simply walked away. Thankfully, a very kind manager in the showroom listened and promised to escalate the issue. That said, the damage was already done. My Questions: 1. Since when does Acura only service newer vehicles with low mileage? 2. Since when does it matter where I service my vehicle? I have the right to choose any certified mechanic. Here’s what makes this even more baffling: I currently own three Acuras — two MDXs and this RDX — and have been a longtime customer of the Crest Automotive Group. I’ve bought vehicles from them dating back to their Oldsmobile and Cadillac days. I’ve regularly used their body shop and service departments. Never—not once in 50+ years of car ownership—has any dealership ever refused service because a car was “too old.” Ironically, I was actively shopping for a 2025 Acura Integra for my teen and had plans to switch my MDX for the new ZDX this weekend. Not anymore. I’ve already placed a deposit with Mercedes-Benz for an EQS and C300. Final Thoughts: Beware if you’re planning to purchase an Acura and intend to keep it long-term — or service it at Crest Acura. Their attitude toward loyal, longtime customers with older vehicles is dismissive and disrespectful. This was an embarrassing and unacceptable experience from a brand I’ve supported for decades.

Great service with my oil change. Dan took good care of my vehicle. Thanks Dan!!

Excellent customer service. Especially enjoyed my time talking with Ed in the shuttle. Will return.