737 W Genesee St
Syracuse, NY 13204
Sales: 315-400-3048
Used Cars: 315-400-3049
Sales Department
| Sun | Closed |
| Mon | 8:00am – 7:00pm |
| Tue | 8:00am – 7:00pm |
| Wed | 8:00am – 7:00pm |
| Thu | 8:00am – 7:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | 9:00am – 4:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 5:00pm |
| Tue | 8:00am – 5:00pm |
| Wed | 8:00am – 5:00pm |
| Thu | 8:00am – 5:00pm |
| Fri | 8:00am – 5:00pm |
| Sat | Closed |
See all dealerships near Syracuse, NY that carry Acura
Overall Rating:
3.4 (out of 5)
88% recommend this dealer
142 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
If you want to purchase a used car that has issues that
If you want to purchase a used car that has issues that you will have to fix right off the bat and not be informed it had a warranty on it until the warranty had expire and be told to mail in receipts and estimates of the repairs and be led on for over a month that they are working on helping you get you reimbursed and fix the transmission issues the car is having and then after leading you on for a month you get told, nope we aren't going to help you then this is the dealership for you. If you want to be told over and over that they are working on things they just need to talk to this person and that person and just keep giving you excuse after excuse, then Crest Cadillac is the dealership for you. I know I won't be recommending them to anyone I know and will not be back . I feel like because I am a woman they felt like they would just keep pushing me off until I just left them alone. I hope they don't do this to anyone else but after reading their reviews on BBB, sounds like this is nothing new for them.
Dealer Response
Dear Mrs. Jones, We appreciate your feedback and are truly sorry to hear about your experience at Crest. We aim to provide top-notch service and it seem like we fell short of that. After looking into this, we discovered that you purchased this vehicle from Crest Acura. The Service Manager at Crest Acura will be contacting you shortly.
Maximum rating = 5
Jaxson in service is excellent!
Jaxson always comes through for us! He provides fabulous customer service and is always pleasant to deal with! We appreciate the extra effort he puts in to make sure customers are taken care of!
Maximum rating = 5
Untrustworthy dealership uses hidden fees and charges
Untrustworthy dealership uses hidden fees and charges high prices. Not only that but they discolored the paint on my car by putting lights or heater too close to the front quarter panel. Said the shop supplies charge is for rags, cleaning supplies and disposal fees. No communication until I had to walk into the garage to find out what was going on with my car.
Dealer Response
Mr. Davis, we are sorry that we did not exceed your expectations on your recent service visit. Our service manager, Jorge, has had two separate conversations with you to try to explain everything and has even adjusted the charges with discounts and free services for you. We certainly regret that we have still not satisfied your billing expectations. Crest Management, Jeffp@CrestAcura.com, 315-422-2232
Maximum rating = 5
Serving the Syracuse area Crest Acura located at 737 W. Genesee St. in Syracuse NY is your premier retailer of new and used Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car truck or SUV today!
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