3883 W Henrietta Rd
Rochester, NY 14623
Sales: 585-300-4828
Used Cars: 585-300-4860
Sales Department
Sun | Closed |
Mon | 9:00am – 7:00pm |
Tue | 9:00am – 6:00pm |
Wed | 9:00am – 6:00pm |
Thu | 9:00am – 7:00pm |
Fri | 9:00am – 6:00pm |
Sat | 9:00am – 3:00pm |
Service Department
Sun | Closed |
Mon | 7:30am – 6:00pm |
Tue | 7:30am – 6:00pm |
Wed | 7:30am – 6:00pm |
Thu | 7:30am – 6:00pm |
Fri | 7:00am – 6:00pm |
Sat | Closed |
See all dealerships near Rochester, NY that carry Acura
Overall Rating:
4.4 (out of 5)
95% recommend this dealer
232 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Mike was great in helping me get into my new ZDX!
Mike was great in helping me get into my new ZDX!! I love the vehicle and his service was top notch. He explained everything, was fast and efficient with my time. Thanks Again Mike!
Dealer Response
Thank you for sharing your experience! We're delighted to hear that Mike provided top-notch service and helped you get into your new ZDX at Acura of Rochester. Enjoy the ride!
Maximum rating = 5
I had a great experience buying my car and love it still
I had a great experience buying my car and love it still ‘21 ILX. BUT everytime I go to service I leave frustrated and angry- my car has died twice where it needed to be jumped bc I was cleaning it and had the radio on- figured this out when it happened again. Since then there are times when the car hesitates to start (several times a week) but the tech said today 5/18 when they tested the battery and I had to spend my Saturday morning at a dealership to tell me there’s nothing they can do bc the battery is testing fine! Really so my word is dirt bc they think I want a new battery which was told they only last 3 years bizarre bc I’ve never had to buy a battery for a car that’s 3 yrs old seriously this is terrible service. I might as well be driving a junker wondering if it’s going to start every morning. In the market for a new car and it won’t be from Acura of Rochester - the blue tooth is awful people always complaining techs told me to get a new phone which i did and no improvement same ole issue for the past 2 years - you put all of this on the customer -
Dealer Response
Tracey, we understand how important it is for you to have a reliable vehicle and we want to ensure that all of our customers are satisfied with their vehicles' performance. Please know we're here ready and willing to help resolve these issues for you. Please reach out at your earliest convenience so we can discuss further steps towards resolution together.
Maximum rating = 5
This is our 3rd vehicle from Acura Rochester and I can’t
This is our 3rd vehicle from Acura Rochester and I can’t say enough wonderful things about our salesman Chris. However originally after having this vehicle for less than 90 days we had a problem with our perforated leather seats. It took escalating our concerns numerous times and after the 3rd complaint to have this remedied. We opted in for tire coverage after being heavily influenced as we were going to buy out lease this time and the truck (MDX 2023) was brand new. This coverage and warranty was short lived as well. We had an issue with 2 tires and were told it wasn’t included in the coverage. We asked for a copy of the coverage in writing, however never received it. This week we had another issue with the same 2 tires and were given the run around. We were told the gentleman we needed to speak with had left early for the day and would be at the dealership first thing in the morning. My husband returned this am driving the truck and was told the gentleman he needed to speak to wasn’t in which naturally was puzzling as we were told he left early the previous day and assured he would be in the am. This has been an awful experience this time around and we will not be renewing or buying out our lease or recommending Acura (as we’ve done in the past). I feel like we were upsold on a service that we aren’t able to use (and taken advantage of)and no one cares to address this concerning matter. This is particularly disheartening during these brittle economic times that we live in especially being a repeat loyal customer.
Dealer Response
It's great to hear Chris was a wonderful salesman, but I'm sorry to read about the issues you've experienced with your vehicle and our service. We certainly don’t want any of our customers feeling upsold or taken advantage of. We will be reaching out shortly to address these concerns and hopefully regain your trust back as a customer.
Maximum rating = 5
After Garber Automotive Group acquired 4 Rochester area dealerships in the fall of 2011 including Acura Kevin Parker was named the new General Manager/ Managing Partner of the dealerships. November of 2014 marked Kevin's 30 year milestone in the industry spending the past 13 years with the Garber organization as General Manager. Kevin states "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community."
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