Acura
New Car Dealership in Latham, NY
Overall Rating
4.6/5
Read dealer reviews
Northeast Acura located in Latham, New York is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Northeast Acura a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Acura or other make, you have come to the right place.
Northeast Acura's service reps and mechanics are Acura trained and utilize the latest cutting edge technology to keep your car running smoothly.
Northeast Acura Reviews
Overall Rating
4.6/5
29 out of 32 people recommended this dealer
Overall Facilities:
3.7/5
Great experience!
Reviewed by Rosann
in Schdy ny
October 15, 2020
My sales person Evan was very informative and knowledgeable as was the business manager , Robert. The entire process went very well. I definitely staying with the accura family! My RDX is awesome!!
HORRIBLE
Reviewed by David
in Athens
August 07, 2020
The worst dealership! I would of rather spent an extra $5k and bought my Jeep elsewhere. I purchased a used 2015 Jeep Grand Cherokee from them, the sale went well and smoothly. However the following morning I noticed two dents along the edge of the windshield and there was a bunch of touch up paint, rust starting and paint flaking that I obviously didn’t notice when I was looking the vehicle over and test driving. So I immediately texted the salesman Dan and got no response, naturally. I drove straight up after work with the title to the Jeep that I traded in, in hand and asked if they could have the damage repaired because it was in a bad spot and it’s already rusting, next thing you know my windshield will be leaking. Dan met with me took a look at it and then went and spoke with Mark his manager and when he came out he said they would take care of it and hook me up with something to drive in the mean time. I was so happy I told him I wanted to hug him this is the larges purchase I have ever made. Finally 10 days later I got tired of waiting for a phone call and decided to call them and they said they needed another week now I bought a used vehicle and it doesn’t come with much of a warranty so I feel they wanted to chew up as much time as possible. When I called and spoke with Mark I let him know there was also a couple of things I wanted them to look at I told him there’s a ring of rust in the center of the break rotor where the pad makes contact on the LR, there was also a pice of plastic trim missing on the back of the steering wheel and the close button didn’t work for the rear hatch. All simple things for a professional business one would think. When I finally was alone to drop the vehicle off I met with on of there service guys and he took down the information regarding the things I wanted look at. Additionally there is a scratch that I requested to be fixed and I would pay the difference if possible. The service representative said someone would take a look into it all and give me a call, well know one called.... until Dan called and said it was done. I asked did you guys take a look at those other thing and his response was I don’t know but it is done now, mind you I am currently working double time and had to leave work early to go get the vehicle. Of course when I got there and met with Dan and it was not done and still had dirt and grime all over it from the wet sanding and body work. At that point I I asked to speak with Mark again. When I spoke with him he asked what my issue was like he didn’t know...and when I asked him where the information that I gave the service department he said he didn’t have any clue. He then went out to take a look at the vehicle himself then comes back in and tells me he fixed my button so I asked him to show me how so we went out to the vehicle and he manages to pop the access cover off with his hands and says the plug was loose but he then started breaking and bending over my clips trying to put the panel on at the same time I happened to notice someone pulled half of the back panel out and never properly put it back in and never fixed the weather stripping around the door so I fixed with the manager watching. The best part about the whole situation was the body work it was horrible there were scratches in the body filler, that’s right body filler and painted over like a 5 year old. At that point he agreed to have it redone because it looked so bad. The following day I call to ask them what bodyshop they use and used for my Jeep and of course both Dan and Mark are off so I spoke with Chris another manager and of course know one in the building can find out what bodyshop they use, according to Chris they only use the best but they use many different bodyshops so he’s not sure which one but yet the body work they did was horrible enough for the Mark to admit and have it redone. Oh and Chris also told me that they don’t normally do repairs after a purchase specially on used vehicles b
Great staff, fair deals
Reviewed by NonnaJo
in Scotia, NY
February 08, 2018
I was looking for a small SUV with power and space, and the 2015 RDX fit the bill. Ashley Rai and her boss, Mark Verdile, were very helpful in working with me. After the sale, Ashley went out of her way to make sure I was satisfied, and followed up on my questions and concerns in a timely manner. I was very pleased with my experience at Northeast Acura!
