7460 Transit Rd
Buffalo, NY 14221

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Sales: 716-458-7605

Used Cars: 716-616-3614

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of West Herr Acura of Buffalo

Overall Rating:

5 (out of 5)

96% recommend this dealer

206 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great first service experience for my 2023 RDX.

Reviewed by DsierackiFebruary 02, 2024

Great first service experience for my 2023 RDX. Waiting area was very comfortable and inviting

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

I normally give great reviews, but I have mixed feelings

Reviewed by Mike from East Amherst, NYJanuary 25, 2024

I normally give great reviews, but I have mixed feelings about my latest service. The actual service was excellent, however there was a controversy regarding the tire rotation. Apparently, the dealership's special locking socket for my locking lug nuts was unusable. They asked if they could use mine. I didn't even know that I had one, and I was unaware were it would be in my car. They couldn't find one in my RDX, but they did find one that they could use in their stock. They said they also found a spare one that I could have. Getting into my vehicle, I noticed that my center console was completely turned over. My wife's handicap tag was bent and the glove box was completely trashed. When I got home, I put everything back where it belonged, but I could not find the special locking lug nut key that I was supposed to get. I went back to the dealership to ask where they put the part. The service writer didn't know. He came back with another gentleman with a tray of various lugs to see if one would fit my locking lug nuts. None would fit. They told me that I could get a new socket and locking lug nut set for abour $30. Needless to say, I was pissed. Why should I have to pay for something that I apparently never knew I had, or was supposed to have had, but didn't. I guess to appease me, they gave me an old, rusty looking socket to have. The day was saved however, when the man that originally came out with the tray of sockets, came out with a brand new set of locking lug nuts and socket set. He replaced all of the locking lug nuts with the new set and gave me the special socket. For him, I give him 5 stars, but the overall experience did not rate 5 stars.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Mike, We're so glad to hear this! Thank you for choosing West Herr!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

The dealership was responsive and the actual experience

Reviewed by Karen from EA, NYJanuary 25, 2024

The dealership was responsive and the actual experience buying a car was transparent, friendly and low pressure. I knew what I wanted and they knew how to help me get it.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Karen, We're so glad to hear this! Thank you for choosing West Herr!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About West Herr Acura of Buffalo

If you want a first-class experience through every stage of your automotive journey then West Herr Acura of Buffalo is the place for you! We are a dealer conveniently located in Williamsville New York and our doors are open from Monday through Saturday. Find out more about how our team can assist you then make your way over to meet with us soon!

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