Open Road Acura of Wayne in Wayne including address, phone, dealer reviews, directions, a map, inventory and more

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Overview
Dealer Reviews

Acura New Car Dealership in Wayne, NJ

Overall Rating

4.3/5

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Open Road Acura Of Wayne in Wayne, NJ treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
Hablamos Espanol Llamama Johanna Perez 973-696-5700 x 128

Our certified mechanics know how to keep your new Acura fine tuned and safe. So if you are in Wayne or the surrounding area, check out Open Road Acura of Wayne!

Open Road Acura of Wayne Reviews

Overall Rating

4.3/5

63 out of 76 people recommended this dealer

Customer Service:

2.8/5

Buying Process:

3/5

Quality of Repair:

2.6/5

Overall Facilities:

3.7/5

Cheaters

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

1/5

Quality of Repair:

1/5

Overall Facilities:

1/5

Reviewed by NS
in Carteret
May 15, 2019

Very Bad Customer Service and Car buying experience. They ruined new car buying experience. Experienced issues with finance team "Greg Della Penna" (they messed it up and overcharged me by including handling and Destination fee of 990$ twice intentionally and did not provide me rebate that was promised even though I am qualified, they also convinced me to finance with Acura in-order to get rebate) tried to rectify issue with General manager, but GM was not willing to fix the issue and I received unprofessional responses. He mentioned that he wont be able to help now because I already wrote online review, that is most ridiculous response. I did try reaching out them before writing review but they failed to respond or rectify the issue after numerous attempts. There is disconnect between sales team and finance team. Overall very bad management

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Do not go to this dealership!!!! f— the worst

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

1/5

Quality of Repair:

N/A

Overall Facilities:

N/A

Reviewed by Heather Moretti
in Cranford NJ
March 16, 2019

Do not go to this dealership!!!! They were supposed to pay off my trade in and still haven’t - 30 days past due!!!!!!!! They finally sent out a check but then cancelled it !!!!! They are unresponsive and Scott Simon is the worst. Lies, then while sending in bouncing checks calling me looking for more money, because my accounts past due!!!! Payoffs only good for 10 days not 45 dude - never get a call back just the run around from the front desk. I’ve bought 3 Acura’s and 2 Honda’s and I’ve never had a problem!!!! Go to Acura Springfield over this dealership- run!!!!

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Great Service Department

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

N/A

Quality of Repair:

5/5

Overall Facilities:

5/5

Reviewed by M.Odee
in Wayne, NJ
December 21, 2015

I didn't purchase my 2015 Acura TLX but went for my 1st service there. The service person that took care of me was Mohammad & he couldn't have taken better care of me. He was polite, caring & answered every question I had. I will be buying all my future Acura's at this dealership. The service department means more to a person then the car buying experience.

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Dealership Contact Information

Open Road Acura of Wayne 1425 NJ-23
Wayne, NJ 07470

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New Car Locator New Car Inventory for Open Road Acura of Wayne in Wayne, NJ, 07470 by make:
1 2019 Acura ILX Vehicles
2 2019 Acura MDX Vehicles
3 2019 Acura MDX Sport Hybrid Vehicles
4 2019 Acura RDX Vehicles
5 2019 Acura TLX Vehicles

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