243 US-22
Springfield, NJ 07081

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Sales: 833-372-5808

Used Cars: 833-349-5491

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Springfield Acura

Overall Rating:

3.2 (out of 5)

92% recommend this dealer

919 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I took my car to the Springfield Acura rout 22 dealership

Reviewed by Jojonoiz January 08, 2024

I took my car to the Springfield Acura rout 22 dealership for a black screen on the infotainment system and an oil change. When I went there, they told me they will have to do a diagnostic for $159.00 and let me know what is wrong.  After about 3 hours the service rep came and got me and told me that the car was fixed. He said they did a hard reset, and the black screen went away and it’s $285. They never asked me if I wanted to do a hard reset, and I did not sign any paperwork for the work. I paid the money and left. Next morning, I got into the car and started it, and the screen was black again. When I called them to let them know, they told me I will have to replace the system and it cost $3,531.00.  I asked them what I paid $285.00 for, and they told me it’s for the work that was done. The receipt showed Labor $215.00 Parts $29.00 shop supplies $3:48 Plus taxes. It also showed a windshield washer top off - that was a big LIE. Reason being, I did not want them to put their washer fluid because I had bought 2 bottles of Costco rain X that I topped off before going there. I did not use it on the drive there, so there was no room to top off.  I am now concern that the oil change may be the same as the washer top off. After paying $285.00 I turned off the car, turned it back on and the hard reset they claim to have done did not work and when I called them they said the $285.00 will go towards replacing the infotainment unit.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Have been bringing my ‘19 MDX here for routine.

Reviewed by Ebd4662October 16, 2023

Have been bringing my ‘19 MDX here for routine. Servicing , brakes etc.. My last service appt was simple- oil change and tire rotation. Get my car and go…all service done. Stop to gas up a few miles away and I notice that the tires were never rotated and the oil filter looks old but wiped clean. I call the service dept immediately but they are closed. Phone call after phone call over the following week goes in returned until I finally get in touch with Joshua who promises to request my refund and get back to me. Joshua never calls back and phone calls to other reps and managers get voicemail but no responses. Finally I dispute the charge with my credit card and bingo I get an immediate call back. Unprofessional, dishonest, and not trustworthy.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Striped oil pan plug.

Reviewed by Steven from Morristown, njMay 30, 2023

Took my 2009 Acura MDX in for an oil change at Springfield Acura NJ. They completely striped the oil pan bolt. Now I have to replace the oil pan, possibly the exhaust. They refuse to take responsibility.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Springfield Acura

Serving the Springfield area Springfield Acura located at 243 Route 22 East in Springfield NJ is your premier retailer of New Acura and Pre-Owned Vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun easy and pleasurable. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car truck or SUV today!

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