Acura of Ramsey

Reliable and trustworthy people to deal with. ESP. Mo Thank you for your help. Kevin Reilly.

RAMSEY ACURA I had my oli change done and my oil filter was not changed, I spoke to Tom Sabiel service manager & Mark Renaldo service director & parts Manager I showed them the pics of my filter I marked with a sharpie, the pics were time stamped, the sad part is leaving the old filter on and Changing the oil and not the filter Contaminated the new oil why because what ever amount of old oil that was left in the Original filer mixed with the new engine oil. So I was told to have my wife get out of the car so they could bring it back into the shop.which I was reluctant to do. I said just give me the filter and I will change it when I get home. Tom said no I will watch the mechanic and make sure he does it and make sure he cleans it when he is done, which he did not clean it so Tom probably didn’t watch him , I checked when I got home with a light and I have oil all over the frame and the Axle boot now I have to put the car on ramps and clean it myself and I have all the pics to prove everything! Then my wife happened to be in the elevator with the mechanic and Manager, the mechanic was complaining the people (customers) have some nerve. I sure hope he was fired ! This is unacceptable and not forgiven ! This wasn’t the first time I had a problem, I bought all new black emblems from Ramsey Acura and set up a appointment with Jessie Arlington, brought my car in they did the emblems he came to me as said it’s free I was like thank you so much, then while driving home something clicked I said no one gives you anything for free so I checked the emblems when I got home and sure enough the rear truck lid emblem where the camera goes through was broken they pulled on it Assuming it was held on with double stick tape, Meanwhile, it was held on by two screws from inside the trunk but I guess the mechanic didn’t want to take the trunk apart seeing it was a two hour job alone so he pulled on it and broke it and tried to hide it with double stick tape again I took pics went to the dear and they ordered me a new Emblem which I had to drive back to the dealership once agin of many times, I drove around with temp tags for three months and they blamed it on DMV meanwhile other dealer had no problem getting plates, turns out the lady that handles that department was out sick. Sad part it I spent $55,000 on this car plus I bought $5,000 in upgrades and had them install them so over $60,000 ! I even had to buy a spare tire for the car and it comes as a two part kit costing over $500 but the manager said you have free towing so you don’t need it Really! Then I had to take the tire & rim to work to mount it! So will all of this Not even an apology to me or my wife from Assistant Service Manager Tom Sabiel or Parts & Service Director Mark Renaldo or anyone ! its really SAD that you can’t TRUST people today. I wonder how many other people have had this HAPPEN to them whether it was a part that was supposed to be changed or something being broken and hidden and not told about it. I have been in the industry 30 + years and I have never seen or experience anything like this before ! Months back half the work force left I wonder why ! I wish all the other customers the best ! My wife & I should be A+ customers seeing how all the money we spent, I just hope all the work I had done was done right ! George Michelle

Very great experience , called in and got everything done over the phone. Hard to find a dealership you can trust right from the initial point of contact