Don't Trust Them
Reviewed by N B
in Lakewood nj
January 19, 2020
They should not be believed on anything they say. It's best to use a different dealership. I personally was there and dealt with them but do not recommend them to anyone who wants a car. They lie.
Never Coming Again
Reviewed by Sunny
in Plainsboro, NJ
June 14, 2017
I brought my car to Precision Acura for about 4 years. I religiously went there for anything that was wrong with my car. The service was fantastic, I always felt like they listened to my concerns and that they cared about my car and didn't make me spend money that I didn't have to. That all changed about 3 months ago. I had been having a shaking in my car at higher speed on the highway. This shaking, I figured had to do with old tires. When I made my first visit for this issue, i told the dealer EXACTLY when the problem was showing up and how to get it to occur when they test drove it. The dealer told me that I needed new tires, which is what was causing the shake. It was almost like an autopilot response, your tires are bad, that must be the cause. So I got new tires, got my alignment done and all of that. I spent about $1300 on all of this and when I picked my car up, my service rep told me that everything was fixed and the car was riding nice. After leaving the dealer, excited to feel the ride of my new tires, I got on the highway. The first thing I noticed was that my car still had a shake. That's strange I thought to myself, so I called the dealership back and told them. They had me bring my car back in, told me there was some adjustment that wasn't made correctly and they made that adjustment and now the car is riding correctly. I thought to myself, wow they handled this professionally and I took my car happy thinking they were helping me. First thing I did was get back on the highway, same issue still there. Now I am a bit frustrated, so I call them back, and I again explain EXACTLY what is happening and when it's happening. The service rep even got frustrated with me and said "you never told me that this was happening at highway speeds." To his disappointment, I had told him that and had made him document it in the notes. So after he realized he was making stuff up, he had me drive the car with a technician with me. He immediately noticed the issue which made me even more furious because this was the guy working on my car from the beginning and how could he not have taken it on the highway and checked? It turned out I needed to have my axles replaced. So i ended up spending another $700 on my car. That being said the car was finally fixed, barely anything done by the dealer in the way of making things right. Keep in mind during all of this, I had gotten my regular service done which INCLUDED testing my battery and making sure it was good and that the terminals weren't messed up. A month after having my axles fixed, my power steering decided to cut out. I brought it back to the dealer and they told me that the power steering is electronic and is powered by the battery which is bad and we need to replace it. Also keep in mind, that as part of my regular service (which was done the last time I had gone there), they were supposed to check the battery as well as clean off or let me know if corrosion needed to be cleaned off. When they tried to replace the battery, the amount of corrosion caused them to have to replace a cable as well ($600). I thought to myself, I come to the Acura dealer so I get good service, and don't have to worry about little things like corrosion because the dealer will pay attention to this stuff as well and let me know if it is an issue. The lesson I learned is that I will never go back to this place again unless it is absolutely necessary. I will be doing my own oil changes, and I will implore anyone reading this to make sure that when you go to this place, you document what you tell your representative, and you double and triple check your car before you drive it off. Don't make the mistake I made of trusting this place. Also, to update all of you, my A/C compressor went out about 3 days ago. Our lovely friendly Acura dealer was charging me $1700 and that was my last straw. I found out somewhere else would do it for $900. I have decided not to ever take my car he
Good service!
Reviewed by MP
in NJ
March 16, 2017
They fixed the car issue and was able to figure out what caused it.
