Key Acura of Portsmouth in Portsmouth including address, phone, dealer reviews, directions, a map, inventory and more

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2219 Lafayette Road
Portsmouth, NH 03801

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Sales: 603-869-7878

Used Cars: 603-869-7882

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Key Acura of Portsmouth

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

273 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I had a favorable car buying experience.

Reviewed by Wrmiller1992July 22, 2022

I had a favorable car buying experience. Everyone involved was polite, honest, and provided diligent customer service throughout the entire process. I appreciated not feeling pressured and the relaxed environment. A quick shoutout for Jennifer for going above and beyond with the registration process. I appreciate you taking the extra time out of your day - thank you. Maddie, you’re a great saleswoman - keep doing what you’re doing. I appreciated that you were relaxed, calm, collected as well as the first person to approach me outside in the parking lot. The only recommendation that I have is to familiarize the cars safety features and encourage registrations through the dealership as appointments for the RMV are hard to obtain in MA.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you so much for your positive review and honest recommendation! We are so happy that you had a great car buying experience. Please feel free to stop in for a re-delivery at your convenience so we may help you better understand all the safety features. We would be more than happy to go over anything you may have questions on! As far as MA registrations, we understand that it can be very difficult, and you are more than welcome to use our service here to get it registered (they don't make it easy!). We have you are enjoying your new vehicle!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Experience was great.

Reviewed by c2thepJuly 21, 2022

Experience was great. They had the car that I wanted, and made the purchase very easy and quick. Place was very nice and very happy with the process.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for sharing your experience with us! We value all of our customers and try to make the car buying experience as quick and efficient as possible. We look forward to seeing you for your regular maintenance!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Reneged on the promises made to us when it came time to

Reviewed by newbsApril 25, 2022

Reneged on the promises made to us when it came time to make the final purchase on a new RDX / Bait and Switch on our trade in. Very disappointing experience after investing a lot of my own personal hours, as I trusted their team. Will not do business with this dealership in the future and would not recommend. Spent many hours working with Sales rep and a manager, and took a half day off to drive in and get an estimate on my trade in. What they offered as $4,000 trade in became $2,800 three weeks later (with various excuses as to why) when my White RDX was delivered and ready for purchase. The $1,200 may not be much on the scheme of things, but not trustworthy business ethics. Very unfortunate as I’m a very trustworthy, loyal customer.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Key Acura of Portsmouth

The Key Difference
At Key Acura of Portsmouth

At Key Acura of Portsmouth our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. At Key Acura of Portsmouth we're committed to delivering you a purchase experience that exceeds your every expectation.

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