Findlay Acura

Went there tonight to look at the new MDX I was told by the sales rep on the phone that they would match my price from Carmax and they had a clear out of 2015 when the manager came out came out of his office with his initial offer, he was $10,000 difference on the Carmax offer and he added a $3000 lot premium and there was no discount for 2025 all xx and I see other people have had the same issues I’ve bought over 20 cars for Findlay used to work for Finley 20 years ago not going back

Integrity is critical to large purchases. Now very much in question for this dealership. I'd strongly suggest asking ALL the hard questions, and using this example to ensure they honor their 'word', that for us didn't happen. We've been a Honda/Acura family for quite some time now. We're in the middle of buying a second car. We arrived on the lot at the Findlay Acura dealership in Henderson Nevada. We were there to see a UX 250h Lexus with a very neat wrap that my wife fell in love with. The sales man (Josh) was fantastic. He knew how much we liked the car. However, we made it clear we were in middle of closing on a home. To secure the car, we put in a deposit and were aiming to close on December 6th, just two weeks later. The dealership assured us the deposit would secure the vehicle. A true test of integrity... the question we asked ourselves, '... will they continue to honor the agreement?'. First sign of integrity, did they take down the listing? NO. We followed up daily. After just 3 days, with us anxiously waiting to close on our home purchase, we were informed the car was sold. 'Wait What?'. We only found out as we had promptly been following up every day. So the question is, if a dealership prides themselves with integrity, wouldn't a phone call have been placed before they sold it to someone else? Wouldn't they have taken down the posting? I received a receipt and received a deposit form outlining the agreement. So now the question is, how far can we and should we take this? At minimum for now, we're not happy and will tell all that we can integrity is an issue at this dealership. We'd like to understand how they'll remedy this for us. We're still in the market for a car, and found THE car, but now have to look elsewhere. Don't buy here if integrity and 'agreements' should be honored in your opinion. I understand opportunitistic and a dealership needing to make money, but come on, call us! We too are entrepeneurs we would have understood and/or put more cash on the line to hold the car. Again NO phone call received.

The salesman was not aggressive he made me feel I was family, my experience at the dealership was pleasant! I would recommend buy from Findlay Acura