Luther Bloomington Acura

Criminally Negligent and Shamelessly Dishonest I brought my Subaru in for a routine oil change and wheel rotation, basic maintenance I've done consistently for years without issue. When I got it back, THREE wheel studs on the front passenger side were snapped clean off, along with one on the driver’s side. Let that sink in: I gave them a fully functional car, and they returned it with critical safety components broken. When I confronted the manager, his response was laughably irresponsible: “normal wear and tear.” Really? Four broken studs during a simple rotation is “normal”? Not only did they refuse to take accountability, but they also tried to pin the blame on me, despite my spotless maintenance record. Then came the insult to injury: they quoted me $600 for one side and $300 for the other to fix the damage THEY caused. I got quotes from other reputable shops averaging $200 total. So not only did they break my car, they tried to scam me into paying FOUR TIMES the fair market rate. This is not just bad service; this is predatory behavior. They break parts, deny responsibility, and corner customers into paying outrageous fees or risk driving a dangerously compromised vehicle. The fact that my wheel could still technically be held by two remaining studs shows they knew exactly what they were doing: just enough damage to make it unsafe, but not enough to make it undrivable. I was forced to choose between paying $800 for their mistake or risking my life and others’ on the road. That’s not just unethical, it’s criminal. If I had the resources, I’d sue them without hesitation. Avoid this dealership like your life depends on it, because it just might.

Do not buy a used car here. I purchased a used 2018 forrester in the summer of 2024, first day I bring the car home the a/c is not functioning. This was surprising as they assured me the used Subarus were fixed up and pass their inspections prior to sale, clearly this is not true or the technicians are not well trained. So I bring it back and had to replace the condenser and compressor due to internal corrosion which was covered under warranty. This summer comes about and as soon as temperatures get higher my a/c is back to warm air. So I bring it in and there’s a leak in the evaporator, $1900 to replace. I bring up last summer needing to fix internal corrosion and if this slow leak had my a/c broken again by the start of this summer already could they have been related or if this issue was missed last year since clearly their technicians miss issues frequently in their inspections. No budging whatsoever and treated like it was a stupid question as obviously it’s not covered under warranty but my concerns are with them conveniently missing the leak in their inspection of my a/c while it was under warranty and now charging me $1900 for a repair. All in all I would not recommend buying a used car or getting service at this location, no trust in their processes and poor customer service.

Ilenna initially greeted me with a warm smile and quickly got me information and a test drive on the vehicle I was interested in. She was very pleasant and didn’t try to pressure me as I made my decision. She is the real deal—personable, patient, non-judgemental and extremely helpful when answering all my questions (even after purchase), through every step as we closed the deal.