MetroWest Acura

Sharing my experience so others can be careful. I booked tire replacement and alignment through MetroWest Acura's online scheduler after receiving a 10% promotional email. At the time of booking, the screen displayed a discounted total price $1,223.81, which I accepted and relied on. When I picked up the car, the final bill was significantly higher at $1453 and I was told that tires were excluded from the discount, even though that exclusion was not clear during booking. I don't have a screenshot because I didn't expect the dealership's own system to change pricing after booking, but I booked based on what was shown to me at the time. I think that this is their plan to defraud unsuspecting customers who would otherwise go to Costco or BJ's for the tire replacement. I would not recommend this dealership to anyone!!

We purchased A used vehicle from Metrowest Acura. The car was in our price range and priced below most other dealerships. The frustrating thing was the complicated way we had to purchase the vehicle. We drove from out of state 3 hours One way. The deal ship knew we were coming but did not inform us the person to complete the paperwork for our purchase wasn’t working that day so we had to drive the 3 hours again to sign the papers needed to purchase the vehicle. Again on this second visit the person who signs off the title was not in the office so we didn’t get all the paperwork needed and it took them a few dats to send the papers in the mail. We brought transfer plates from our state on the second visit to drive the car home. Most of these headaches could be avoided if Massachusetts allowed dealers to give out temporary plates. All in all we like our purchase just not the extra drives and waiting to actually call the car our own.

Real customer review... Unfortunately, they have unreliable staff, go somewhere else to service your Acuras. I made an appointment to replace the fuel pump. I was on time to drop off my car. The service agent (Jacob) said it will take two hours to replace the part. About 1.5 hours later I texted him to confirm if we are good with the pickup time as discussed. The guy calls me back and says that they do not have my part pointing out that it's the parts manager's fault. So, they had my car for 1.5 hours and did not know that part is not available. What an unprofessional bunch. It turns out that they found out that the part was not ordered 1 hour into my appointment. It's a service agent's job to verify if everything ready for the customer to receive the service. If they did not receive the parts, they usually give you heads up asking to reschedule the evening before if early appointment or the morning of. I previously owned Toyota for 15 years and never had this issue with Toyota services. I wasted a good part of my workday on dealing with Acura staff who is disrespectful and hands down unprofessional.