500 Worcester Road
Framingham, MA 01702
Sales: 774-217-5182
Used Cars: 774-217-5182
Sales Department
Sun | 12:00pm – 5:00pm |
Mon | 9:00am – 8:00pm |
Tue | 9:00am – 8:00pm |
Wed | 9:00am – 8:00pm |
Thu | 9:00am – 8:00pm |
Fri | 9:00am – 6:00pm |
Sat | 9:00am – 6:00pm |
Service Department
Sun | Closed |
Mon | 7:00am – 6:00pm |
Tue | 7:00am – 6:00pm |
Wed | 7:00am – 6:00pm |
Thu | 7:00am – 6:00pm |
Fri | 7:00am – 6:00pm |
Sat | 8:00am – 2:00pm |
See all dealerships near Framingham, MA that carry Acura
Overall Rating:
4.3 (out of 5)
93% recommend this dealer
1523 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Real customer review.
Real customer review... Unfortunately, they have unreliable staff, go somewhere else to service your Acuras. I made an appointment to replace the fuel pump. I was on time to drop off my car. The service agent (Jacob) said it will take two hours to replace the part. About 1.5 hours later I texted him to confirm if we are good with the pickup time as discussed. The guy calls me back and says that they do not have my part pointing out that it's the parts manager's fault. So, they had my car for 1.5 hours and did not know that part is not available. What an unprofessional bunch. It turns out that they found out that the part was not ordered 1 hour into my appointment. It's a service agent's job to verify if everything ready for the customer to receive the service. If they did not receive the parts, they usually give you heads up asking to reschedule the evening before if early appointment or the morning of. I previously owned Toyota for 15 years and never had this issue with Toyota services. I wasted a good part of my workday on dealing with Acura staff who is disrespectful and hands down unprofessional.
Maximum rating = 5
I purchased my 2024 Acura RDX on October 22nd and have
I purchased my 2024 Acura RDX on October 22nd and have been very satisfied with the purchase. When I arrived to Metro West Acura I had no intention to purchase the RDX on that day. My sales Rep Stephanie Pimental was so helpful and professional answering all my questions and request that I end up making the deal. Feeling confident that I made the correct decision. I highly recommend Stephanie and not only thru the purchase was so helpful but since then I have contacted her a few times asking her questions on my vehicle and she is prompt with answering and assuring me I am taken care of.
Maximum rating = 5
I am extremely disappointed with my experience at this
I am extremely disappointed with my experience at this dealership. The car they sold me broke down twice within the first week. They provided a loaner car for a month but couldn’t fix the issue. In the end, they sold me back my own trade-in! To make matters worse, I’ve been waiting over a month for a reimbursement check of over $3,000. This has been a frustrating and unacceptable experience.
Maximum rating = 5
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