500 Worcester Road
Framingham, MA 01702

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Sales: 774-217-5182

Used Cars: 774-217-5182

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of MetroWest Acura

Overall Rating:

4.3 (out of 5)

93% recommend this dealer

1523 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Real customer review.

Reviewed by minigalJanuary 10, 2025

Real customer review... Unfortunately, they have unreliable staff, go somewhere else to service your Acuras. I made an appointment to replace the fuel pump. I was on time to drop off my car. The service agent (Jacob) said it will take two hours to replace the part. About 1.5 hours later I texted him to confirm if we are good with the pickup time as discussed. The guy calls me back and says that they do not have my part pointing out that it's the parts manager's fault. So, they had my car for 1.5 hours and did not know that part is not available. What an unprofessional bunch. It turns out that they found out that the part was not ordered 1 hour into my appointment. It's a service agent's job to verify if everything ready for the customer to receive the service. If they did not receive the parts, they usually give you heads up asking to reschedule the evening before if early appointment or the morning of. I previously owned Toyota for 15 years and never had this issue with Toyota services. I wasted a good part of my workday on dealing with Acura staff who is disrespectful and hands down unprofessional.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I purchased my 2024 Acura RDX on October 22nd and have

Reviewed by will13005January 03, 2025

I purchased my 2024 Acura RDX on October 22nd and have been very satisfied with the purchase. When I arrived to Metro West Acura I had no intention to purchase the RDX on that day. My sales Rep Stephanie Pimental was so helpful and professional answering all my questions and request that I end up making the deal. Feeling confident that I made the correct decision. I highly recommend Stephanie and not only thru the purchase was so helpful but since then I have contacted her a few times asking her questions on my vehicle and she is prompt with answering and assuring me I am taken care of.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I am extremely disappointed with my experience at this

Reviewed by Oz from Newton, MADecember 12, 2024

I am extremely disappointed with my experience at this dealership. The car they sold me broke down twice within the first week. They provided a loaner car for a month but couldn’t fix the issue. In the end, they sold me back my own trade-in! To make matters worse, I’ve been waiting over a month for a reimbursement check of over $3,000. This has been a frustrating and unacceptable experience.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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