623 N Frederick Ave
Gaithersburg, MD 20879

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Sales: 301-840-9333

Used Cars: 301-840-9333

Hours Toggle

Sales Department

Sun 12:00pm – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00pm – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 6:00pm

Reviews of Rosenthal Acura

Overall Rating:

4.4 (out of 5)

89% recommend this dealer

305 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

I’ll start by saying my experience with my salesman Nick

Reviewed by Jim from NYJune 20, 2025

I’ll start by saying my experience with my salesman Nick was easy and pleasurable. The whole buying process was smooth. My trouble started 50 plus days out. It was an out of state transfer of tags. The dealership did not start the paperwork until 6 weeks after delivery. When I called to inquire where we stood Nick responded with it takes time. At this point I was worried about the 60 day temp tag expiring. They then had to issue another temp tag. I the mean time my plates expired then the issues started, which I became aware of on a email from them. When I called I could not speak to the people who are in charge of the transfer process, only my salesperson who is in the middle of this try to explain to me and their dept what each of us are saying. I am now 7 weeks and not resolved. From what I can figure is if the process of transfer was started sooner we would have had a problem. My biggest complaint of them, is the people in charge of the process will not speak with me. Which I feel is unprofessional and disrespectful of myself

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for taking the time to share your experience. We understand how frustrating delays and communication issues can be, especially when it comes to registration matters. Your feedback is important, and we will be reviewing this internally to ensure we improve the overall experience for our customers.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

When I say , Mr.

Reviewed by bbaskerville21May 12, 2025

When I say , Mr. Victor Castro of Rosenthal Acura were the answer to my prayers. Because it was nobody but God that order my steps to this dealership. To have Mr. Victor Castro be my salesman. A gentleman with decades of auto sales experience and excellent customer service. His calm demeanor, gave me a since of calmness. That instantly confirmed for me, I was in good hands. An immense value, that is not found in today's dealerships. I'm beyond grateful and cannot say Thank You enough. Now I can drive my 63yrs old brother with adult autism around. In a reliable car with a peace of mind. May God Bless Mr. Castro abundantly. Rosenthal Acura has a true gem on their team for sure. Peace & Blessing

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for this excellent review. We’re delighted to hear how our team made such a profound impact on your experience. Knowing that you now have peace of mind and a reliable vehicle to drive your brother around means the world to us. Your kind words and blessings are appreciated more than you know. Wishing you continued comfort, safety, and joy on the road.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

This is my sixth car purchase/lease from Rosenthal Acura

Reviewed by ocabezasMarch 13, 2025

This is my sixth car purchase/lease from Rosenthal Acura in Gaithersburg. I've always had great service here so I just keep coming back to what I know. Victor is always a pleasure to work with. This is the third vehicle that I lease through him. Everything was great I was in and out very quickly, which was such a pleasure! Thank you!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your continued loyalty! We're thrilled to hear that Victor and the team made your leasing experience smooth and efficient. Enjoy your new vehicle, and we look forward to serving you again!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Rosenthal Acura

Welcome to Rosenthal Acura your Washington DC area Acura dealer. We have proudly served communities in Montgomery County Maryland such as Rockville Frederick Bethesda Potomac and Silver Spring as well as Northern Virginia since 1986. Our dealership was founded on the principle that the customer always comes first and we continue to uphold this value today. Visit us at 623 N Frederick Ave in Gaithersburg MD for an unparalleled automotive experience.
Whatever model of Acura you're seeking our experienced sales staff is happy to help you find it.

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