623 N Frederick Ave
Gaithersburg, MD 20879
Sales: 301-840-9333
Used Cars: 301-840-9333
Sales Department
| Sun | 12:00pm – 6:00pm |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00pm – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 8:00am – 6:00pm |
See all dealerships near Gaithersburg, MD that carry Acura
Overall Rating:
4.4 (out of 5)
89% recommend this dealer
305 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I’ll start by saying my experience with my salesman Nick
I’ll start by saying my experience with my salesman Nick was easy and pleasurable. The whole buying process was smooth. My trouble started 50 plus days out. It was an out of state transfer of tags. The dealership did not start the paperwork until 6 weeks after delivery. When I called to inquire where we stood Nick responded with it takes time. At this point I was worried about the 60 day temp tag expiring. They then had to issue another temp tag. I the mean time my plates expired then the issues started, which I became aware of on a email from them. When I called I could not speak to the people who are in charge of the transfer process, only my salesperson who is in the middle of this try to explain to me and their dept what each of us are saying. I am now 7 weeks and not resolved. From what I can figure is if the process of transfer was started sooner we would have had a problem. My biggest complaint of them, is the people in charge of the process will not speak with me. Which I feel is unprofessional and disrespectful of myself
Dealer Response
Thank you for taking the time to share your experience. We understand how frustrating delays and communication issues can be, especially when it comes to registration matters. Your feedback is important, and we will be reviewing this internally to ensure we improve the overall experience for our customers.
Maximum rating = 5
When I say , Mr.
When I say , Mr. Victor Castro of Rosenthal Acura were the answer to my prayers. Because it was nobody but God that order my steps to this dealership. To have Mr. Victor Castro be my salesman. A gentleman with decades of auto sales experience and excellent customer service. His calm demeanor, gave me a since of calmness. That instantly confirmed for me, I was in good hands. An immense value, that is not found in today's dealerships. I'm beyond grateful and cannot say Thank You enough. Now I can drive my 63yrs old brother with adult autism around. In a reliable car with a peace of mind. May God Bless Mr. Castro abundantly. Rosenthal Acura has a true gem on their team for sure. Peace & Blessing
Dealer Response
Thank you for this excellent review. We’re delighted to hear how our team made such a profound impact on your experience. Knowing that you now have peace of mind and a reliable vehicle to drive your brother around means the world to us. Your kind words and blessings are appreciated more than you know. Wishing you continued comfort, safety, and joy on the road.
Maximum rating = 5
This is my sixth car purchase/lease from Rosenthal Acura
This is my sixth car purchase/lease from Rosenthal Acura in Gaithersburg. I've always had great service here so I just keep coming back to what I know. Victor is always a pleasure to work with. This is the third vehicle that I lease through him. Everything was great I was in and out very quickly, which was such a pleasure! Thank you!
Dealer Response
Thank you for your continued loyalty! We're thrilled to hear that Victor and the team made your leasing experience smooth and efficient. Enjoy your new vehicle, and we look forward to serving you again!
Maximum rating = 5
Welcome to Rosenthal Acura your Washington DC area Acura dealer. We have proudly served communities in Montgomery County Maryland such as Rockville Frederick Bethesda Potomac and Silver Spring as well as Northern Virginia since 1986. Our dealership was founded on the principle that the customer always comes first and we continue to uphold this value today. Visit us at 623 N Frederick Ave in Gaithersburg MD for an unparalleled automotive experience.
Whatever model of Acura you're seeking our experienced sales staff is happy to help you find it.
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