Rosenthal Acura

I cannot thank Victor Castro enough for making my car-buying experience so positive. Victor was kind, responsive, and genuinely invested in my satisfaction.. This was by far the best experience I’ve had! His expertise in the Acura RDX was impressive and he took the time to explain every feature thoroughly. Victor Castro is professional, honest, and made sure I felt comfortable with my decision before leaving the lot. Highly recommended for a stress free and professional services! If you are looking for an honest, friendly, and efficient car-buying experience, ask for Victor Castro! My husband and I enjoyed the whole time we met and worked with Victor to buy the car at Rosenthal Acura dealer in Gaithersburg MD. DT & AL

I came in for my first service on my vehicle. I should have left when I pulled in The car in front of me was being moved and the service man did not xxxx the back door and drove off, hitting the door on the side of the building. That was my clue to leave but I stayed- wrong decision. I told the service man I had a nail in my tire and asked for advice. He had sound advice for me. When my car was finished, the first thing he said to me was that tires had been rotated and the tire with the nail was now on the front. I get home and the next day my husband asks why I never rotated the tires. In fact, the tire with the nail is still in the same place it was originally. Tires were never rotated- a service that was paid for and not completed. I called and spoke to the service man and he agreed this was unacceptable. He was supposed to call me back with a resolution- I have heard nothing!

Victor was terrific. He made us feel like we were part of his family. I highly recommend meeting with him if you are in the market for a new vehicle.