Chevy Chase Acura

During the final signing of the paperwork, a charge for an "appearance warranty" totaling over $1000 was included without my prior knowledge or consent. When I brought this up and said I didn’t want the warranty that wasn’t on the sticker, I was told that it was a mandatory, non-negotiable charge and could not be taken off the bill. This deceptive practice inflated the final price of the vehicle and forced me to pay for a product I did not want or agree to. I believe this constitutes an unethical sales tactic.

During the final signing of the paperwork, a charge for an "appearance warranty" totaling over $1000 was included without my prior knowledge or consent. When I said I didn’t want this and wanted it removed (it wasn’t on the sticker), I was told that it was a mandatory, non-negotiable charge and could not be taken off the bill. This deceptive practice inflated the final price of the vehicle and forced me to pay for a product I did not want or agree to. I believe this constitutes an unethical sales tactic.

From start to finish, my experience at Chevy Chase Acura was nothing short of phenomenal! I recently purchased my dream car—a 2025 Acura Integra Type S in Liquid Carbon Metallic with a bold red interior—and the entire team made the process feel like a celebration. Maurice, my sales rep, welcomed me like family. His warmth, patience, and attention to detail made me feel seen and valued from the moment I walked in. Ralph, the lead sales manager, went to bat for me—transparent, fair, and genuinely committed to getting me the best deal possible. No games, just integrity. In finance, Maciring was a calm and knowledgeable guide, walking me through warranty and service options with zero pressure—just clarity and care. Lesly in parts was on it, ordering all the high-quality accessories that took my Integra straight to beast-mode status. Andrew, the service director, was a true MVP. He made sure I had a loaner vehicle while my car was being fully equipped, and assigned Princess Flores to coordinate everything with precision. Then came the magic hands—Pedro, an outstanding technician who knew my car inside and out, and Javi, who made sure every feature was dialed in perfectly. Their teamwork was seamless. Special shout-out to Josh and Gabriel, who led the charge with expert oversight and flawless execution. From the ceramic tint to the illuminating door projectors, anti-theft wheel locks, all-weather floor mats, window rain guards, and the striking large front grille with the illuminating Acura emblem—every detail was installed with excellence and pride. When I drove off the lot, my Integra had just 8 miles on it, and the whole experience felt surreal. Communication was key, and they nailed it. I’m officially a happy Acura customer, and Chevy Chase Acura has earned my highest recommendation.