Criswell in Annapolis, MD in Annapolis including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

1707 West St
Annapolis, MD 21401

Get Directions

Sales: 443-569-8719

Used Cars: 443-569-7198

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:30am – 5:00pm

Reviews of Criswell in Annapolis, MD

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

282 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

PEELING PAINT TWO ACURAS NOW

Reviewed by Julie from StevensvilleApril 12, 2022

Noticed today my 2018 TLX has peeling paint around the rear window. I had a 2015 TLX that had the same issue. Called the service dept at Criswell, and they told me to call Acura Customer service, customer service told me sorry it's out of warranty. Spoke to James Walker Sales Manager he said sorry but we didn't build the car, not our fault. Then he asked do you want to trade it in and get another TLX. Two cars with the same issue and I'm told it’s not the dealership's fault we didn't manufacture it, you're on your own but we will let you trade it in. I’m stunned by the response. Thought you should know the treatment I’ve received. The car only has 22,000 miles on it, this is my fourth Acura since 2006.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Absolutely Terrible Buying Experience!

Reviewed by Rennie A from Orlando, FLSeptember 19, 2021

Purchased a pre-owned vehicle back in early April 2021 and I am still waiting for my permanent tags. So almost a half a year has gone by and I am still with temp tags! Apparently they purchased a vehicle without a clear title and the previous lien not being closed. From what it sounded like in my exchanges with them, this is not the first time they have sold a problematic car. Seems illegal to me.. if not that at a minimum devious. It has been a huge inconvenience to have to contact them every several weeks to get my temp tags renewed (done it about 4 times now). And to add insult to injury, Kim was going to have me print out my own tags instead of sending me legit, official temps.... as if that is going to fly with a police officer. The excuses of Covid and long lines at the DMV is not going to cut it. I know several people in similar situations who have purchased a car since mine who already have their permanent tags. Clearly this is NOT the dealership that gets the job done with no excuses. Wish I had known that prior to purchasing this vehicle.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Dear Mr. Andrews, thank you very much for chatting with me a few days ago and expressing your enthusiastic satisfaction with your purchase experience and with the vehicle that you purchased. I am very happy to hear that you are loving your vehicle, more everyday it seems. I sincerely apologize for the titling issue and for the significant delay in getting your tags and title processed in Florida. More so, we should have done a better job communicating with you regarding those titling delays. Titling vehicles has been a significant challenge during Covid, no excuse, it's just very difficult. I am happy that your tag and title work is complete and we can move forward from here. Thank you again, we are here to serve you if you should need an additional vehicle in the future. Enjoy. Sincerely, Steve Savageaux, General Manager 443-482-3250

Overall Facilities 3

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Poor service department.

Reviewed by Veronica Stanley from Fort Washington, MDJune 16, 2020

Poor service department. Poor service representative. Poor management. Poor owner. Overall, not a place to get your Audi serviced. I am a very disappointed customer who wants to warn other customers before they think about taking their car for service.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Dear Mrs. Stanley, I am at a loss for words since you have not been in for service in almost 1 year. I recall having a discussion with you a year ago regarding your A8 and at the end, the vehicle was repaired successfully. While I am quite happy about that, I am obviously concerned about your review. Please feel free to call me to discuss, thank you. Steve Savageaux, General Manager 443-482-2992 (direct at my desk)

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Criswell in Annapolis, MD

Criswell Acura in Annapolis MD is a full service Acura dealer fully Certified and Trained for sales service and parts for Acura vehicles. We are also an Authorized Audi dealer Audi Annapolis in Annapolis Maryland. We have all of the manufacturers Certified required tools and equipment to properly repair and maintain your vehicle to the highest standards. Criswell has a huge selection of vehicles and only offers the best pre-owned vehicles for sale. Check out our great prices great selection and great service today. Experience the Excellence! at Criswell in Annapolis Maryland today.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top