Walker Acura

After a long journey of shopping for a vehicle, my journey came to an end where it all started; at Walker Acura. I initially was serviced by Joe Loyacano, but ventured to other dealerships for about a month and a half and ended back in the services of Mr. Loyacano. The particular vehicle I was searching for was extremely hard to find, so when I reached back out to Joe at Walker Acura, I expressed my deepest desire to have that Ram Truck, and he made his personal responsibility to get me in it. In a situation where the odds were definitely low and against me, Joe worked endlessly, even on his off days, to give me all the help he possibly could. Thankfully, at the end of the situation, we got the green light! I truly feel that if I was dealing with another salesman at any other dealership, even at this dealership, I would have been still car shopping. Also, the finance manager, David Ovalle, is an exceptional guy and is also good help as well. I’ve only had the truck a few weeks now, but so far so great. If you’re in the market at this particular dealership, seek Joe Loyacano, he’ll take care of you for sure! Thanks Joe (I’m still busting’ bugs in my new truck)

This place is staffed and managed by the most unprofessional individuals I have ever encountered. They billed me thousands in (fans, radiator, thermostat etc..) repairs. When following-up with service regarding issues with their repairs, I have been given the run around, left on hold, having my calls now being refused. I have left messages, emails, taken surveys, yet no one will return my call, nor address my concerns. They will not take responsibility across the board as an organization from what it appears. I have spoken with Lisa, Emily, Sam, John, and they have lied regarding following up and escalating my calls to Phil, the manager who is never available. It's been weeks and I have yet to be treated like a paying customer. Moreover, it's obvious there's something shady going on around there because in addition to my main functional concern, he work is so sloppy that they failed to screw my under panel back and it was ruined by the time I realized what happened. I discourage anyone from using this dealership for anything. They aren't worth the average hard working citizens hard earned money and/or business.

My car was brought in for a recall service and a service was done on my car without my permission & I was forced to pay for it. No service that requires payment should’ve been done without my permission. I spoke with the sales manager on June 28th, and I was informed that the service manager would be returning from vacation that day and would contact me regarding this matter. I have called and left several messages and no one has not returned my calls.